At a Glance
- Tasks: Lead the Front Office team, ensuring guests feel welcomed and supported throughout their stay.
- Company: Join the vibrant Ibis London Canning Town, where your energy makes a difference.
- Benefits: Enjoy competitive pay, career growth, and free weekends at Accor hotels.
- Other info: Dynamic team environment with opportunities for professional development.
- Why this job: Be the face of hospitality, making every guest's experience unforgettable.
- Qualifications: Previous reception or hospitality experience, strong communication, and problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
As our next Front Office Team Leader, you are the 'face of' The Ibis London Canning Town – think of yourself as our guests' first smile and last goodbye! You'll extend a warm welcome to everyone who walks through our doors, putting their well-being at the heart of everything you do whilst adding your own personal flair to their stay.
Guide and support your team like a seasoned pro, supervising hotel operations and helping team members absolutely crush their tasks whilst spotting brilliant opportunities for improvement and training along the way. Consider yourself part coach, part cheerleader! Sharpen your sales skills and help your team deliver world-class results that'll make everyone proud. Champion the hotel's targets with enthusiasm and drive, turning goals into wins. You're the energy that keeps the team fired up and motivated!
Bring your A-game to guest relations. If you're confident, adaptable, and brilliant at recognising all guests, especially those who need that extra special touch, join our team today! Build strong working relationships across all departments, keeping the communication flowing smoothly between night and day shifts so nothing falls through the cracks. You're the glue that holds everything together! Work independently and efficiently, keeping things running smoothly even during those overnight hours, if needed.
Qualifications
- Previous experience as a receptionist or in a similar role (bonus points if it's been in the hospitality industry!).
- Strong numerical and analytical skills.
- Experience with Opera PMS or similar systems is a nice-to-have, but not a deal-breaker.
- Comfortable navigating financial software and hotel management systems like a pro.
- Excellent customer service and communication skills.
- The ability to work independently and stay efficient without needing constant check-ins.
- You're adaptable and thrive when juggling multiple priorities at once.
- Fluency in English, both written and verbal; clear communication is your jam.
- Solid computer skills and familiarity with standard office software.
- A knack for problem-solving and a proactive mindset when tackling challenges or handling tricky guest situations.
Benefits
- Innovative Environment: Be part of a forward-thinking organization where your ideas matter.
- Opportunity to grow in the company.
- Career Growth: We invest in our people and offer opportunities for professional development.
- Supportive Team: Work with a group of dedicated and passionate professionals.
- Competitive Compensation: We offer a comprehensive salary and benefits package.
- Free Bonus Break – 2 free weekends to spend in Accor hotel in the UK – (up to availability).
- Discount for you and your friends & family in all Accor Hotel worldwide.
Welcome Team Leader employer: Accor Hotels
At The Ibis London Canning Town, we pride ourselves on being an exceptional employer that values innovation and personal growth. Our supportive team culture fosters collaboration and encourages professional development, ensuring that every employee feels empowered to contribute their ideas and excel in their roles. With competitive compensation, unique benefits like free weekends at Accor hotels, and a vibrant work environment, we are dedicated to making your career in hospitality both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Team Leader
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Accor Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Accor Hotels
Don't be shy about reaching out to Accor Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Welcome Team Leader
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Accor Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Accor Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
