At a Glance
- Tasks: Support luxury sales directors and manage event opportunities across the UK & Ireland.
- Company: Join Accor, a vibrant hospitality group with over 45 brands and a commitment to responsible hospitality.
- Benefits: Opportunities for growth, continuous learning, and a diverse, inclusive culture.
- Other info: Dynamic team environment with endless opportunities for personal and professional development.
- Why this job: Make a positive impact in the hospitality industry while developing your career.
- Qualifications: Bachelor's degree, experience in hospitality, and strong communication skills.
The predicted salary is between 36000 - 44000 £ per year.
Company Description
Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. As one of our 5,000+ Corporate Heartists®, come pursue your passion to the vibrant rhythm of the hospitality industry. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality. Become a Heartist®, and let your heart guide you into a world where life pulses with passion.
Job Description
The Accor Luxury & Lifestyle Global Sales team is looking for a Strategic Clients Coordinator Europe to support two Global Sales Luxury & Lifestyle UK Directors in daily business operations and take ownership of the end-to-end commercial conversion of MICE and event opportunities across the UK & Ireland market.
Your main responsibilities are:
- Daily Business Support: Receiving meeting requests directly from directors or clients/agencies; Qualifying new requests by asking additional questions, calling clients or confirming via email; Venue searching and selection of most appropriate hotels for the brief; Working on requests from initial enquiry through to contract signature; Taking part in the negotiation process regarding terms and conditions, payments, special needs and prices, acting as intermediary between client and hotel; Chasing hotels for RFP responses from MB/Delphi/Cvent/Anais; Chasing hotels for signed contracts and updates on MB – Connex booking.
- CRM & Data Management: Keeping all enquiries updated via ANAIS system (Salesforce); Regularly updating system activity and enquiry process, status changes (Bid, Close or Won); Ensuring all new business is loaded correctly and revenue is added; Maintaining and updating the database to facilitate B2B communications.
- Commercial Development: Promoting the global Accor luxury & lifestyle hotel portfolio; Developing revenue from existing luxury partners and generating new business; Supporting Directors in Corporate RFP processes; Supporting Strategic Clients Directors UK & in preparing actions to animate their markets Ireland; Engaging on social media platforms and identifying opportunities.
- Brand & Team: Acting as brand ambassador and embodying Accor's values in every interaction; Attending business meetings including hotel presentations and training.
Qualifications
Background: Bachelor's Degree (BAC +4); First professional experience in hospitality or tourism; Fluent professional English; Practical knowledge of Office 365; Knowledge of office management systems and procedures; Knowledge of tools: ANAIS (Salesforce), Outlook, Microsoft Office, Cvent, MB/Delphi.
Competencies: Excellent organizational and time management skills; Ability to manage multiple tasks simultaneously and prioritise daily workload; Excellent oral and written communication skills; Strong people skills and customer service orientation; Problem solving and conflict resolution; Proactive mindset and initiative; Creativity and data analysis.
Additional Information
LEARNING & DEVELOPMENT: Management talent at the heart of HR Accor strategy. We want you to feel free to dare and free to grow, by opening new doors to continuous learning and skills development. Challenge yourself and switch between jobs, brands, and career paths.
Our Culture: At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us. Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company. We care for the world around us: our teams, our customers, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day. All our heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority. Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite. We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible. Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Strategic Clients Coordinator Europe, Luxury & Lifestyle (F/M/X) employer: Accor Hotels
Accor Hotels is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of London. With competitive pay and opportunities for personal and professional growth, employees are encouraged to thrive in a supportive environment that prioritises guest satisfaction and teamwork. Join us to be part of a dynamic team where your contributions directly enhance the hospitality experience.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Clients Coordinator Europe, Luxury & Lifestyle (F/M/X)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Accor Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Accor Hotels
Don't be shy about reaching out to Accor Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Strategic Clients Coordinator Europe, Luxury & Lifestyle (F/M/X)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Accor Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Accor Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
