At a Glance
- Tasks: Manage front office operations and deliver amazing guest experiences at two hotels.
- Company: Join a leading hospitality brand with a focus on inclusivity and diversity.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Other info: Dynamic role with opportunities to grow your team and advance your career.
- Why this job: Be the face of hospitality and create memorable experiences for guests every day.
- Qualifications: 2+ years in hotel front office management and a passion for guest satisfaction.
The predicted salary is between 25000 - 30000 £ per year.
The Multi Hotel Front Office Manager is responsible for the day-to-day hotel front office operations at both the Novotel and ibis Southampton. This includes but is not limited to:
- Recruiting, training and maintaining a team to work across both hotels
- Generating the rota for the teams in line with the hotel budgets and forecasts
- Delivering amazing guest experience 24 hours a day
- Driving the Accor Live Limitless membership to all guests
- Dealing with all guest feedback, both directly at the hotel, and via online channels
- Maximising hotel occupancy and opportunities for upselling both the accommodation and food and beverage outlets in the hotels
Qualifications: Our Front Office Manager will be bright, bubbly and keen to interact with all of our guests. You will have:
- At least 2 years in a supervisory role in a hotel front office environment
- Experience in dealing with a variety of guests and guest satisfaction
- Proven ability to manage rooms inventory to maximise hotel profits
- Ability to demonstrate people development of your team, and also yourself
Additional Information: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Multi Hotel Front Office Manager in Southampton employer: Accor Hotels
As a Multi Hotel Front Office Manager at Novotel and ibis Southampton, you will thrive in a vibrant work culture that prioritises guest satisfaction and employee development. With opportunities for career growth within the Accor group, you will enjoy a supportive environment that values diversity and inclusivity, all while being part of a dynamic team dedicated to delivering exceptional experiences. Join us to be part of a company that not only invests in its employees but also fosters a sense of community and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Multi Hotel Front Office Manager in Southampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Accor Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Accor Hotels
Don't be shy about reaching out to Accor Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Multi Hotel Front Office Manager in Southampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Accor Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Accor Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
