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- Tasks: Recommend wines and enhance guest experiences with your expert knowledge.
- Company: Join the luxurious Raffles London at The OWO, a historic and glamorous venue.
- Benefits: Enjoy 28 days holiday, staff meals, and discounts at Accor worldwide.
- Other info: Opportunities for personal growth and fun events await you!
- Why this job: Be part of a prestigious team and create memorable moments for guests.
- Qualifications: Previous customer service experience and a passion for exceptional guest service.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Come and join us in bringing the Raffles experience to London. The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses. This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family.
Job Description
Scope of Position
As a Sommelier, you are responsible for recommending wines and having a thorough and current knowledge of wines to deliver an excellent guest and member experience. A Sommelier will also be required to assist in achieving department targets. You will be responsible for performing your tasks to the highest standards.
Responsibilities
- Responsible for inventory of wines
- Provide professional and current knowledge of wines to guests
- Recommend wines to accompany relevant dishes
- Handle all customer inquiries in an appropriate and professional manner
- Accurately manage all transactions during service
- Describe and up-sell wines to provide excellent customer experience
- Suggest wines to accompany new menus in line with financial budget
- Ensure accurate billing
- Additional responsibilities in absence of line manager or senior employee
- Performs other duties as required or assigned including working in a different department or restaurant than usually assigned
Leadership
- Ensure that revenue targets are met as set out in the annual budget
- Continually review and identify with your manager areas to increase revenue
- Ensure continued awareness and understanding of the industry and local markets
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified
- Be fully conversant with all departmental Fire, Emergency and BOMB procedures
- Emergency procedures are rehearsed regularly with attendance records, implemented and enforced to provide for the security and safety of guests and employees
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department
Qualifications
Essential
- Excellent leadership skills where a positive environment culture is created by strong values
- Creative
- Compassionate
- Intuitive & masterful
- Nurturing & supportive
- Open minded
- Previous experience in a customer service role in the hotel/leisure/retail sector
- Good grooming standards
- Excellent communication skills
- Passion and commitment to delivering exceptional levels of guest service
- Previous relevant experience Sommelier
Additional Information
Why join our Raffles team? Not only will you be joining one of the world’s best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days)
- Staff meals while on duty
- Free dry cleaning for uniform
- Employer pension contribution of 3%
- Enhanced sick pay
- Enhanced maternity, paternity and adoption pay
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice
- Season ticket loans and cycle to work scheme
- Colleague gifting to celebrate special occasions
- Paid days off to move house or give back time to a charity of your choice
- Internal learning and development programmes tailored to you
- Fun-filled events, whether that’s a pub quiz, team run or festive party
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets
- Worldwide development opportunities across Accor’s extensive brand portfolio
What are the Raffles Values?
- Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
- Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
- Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
- Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
- Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.
Sommelier employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sommelier
✨Tip Number 1
Network like a pro! Attend wine tastings, industry events, or even local meet-ups. The more people you know in the hospitality scene, the better your chances of landing that sommelier gig.
✨Tip Number 2
Show off your wine knowledge! When you get the chance to chat with potential employers, be ready to discuss your favourite wines and pairings. This not only showcases your expertise but also your passion for the role.
✨Tip Number 3
Don’t just apply anywhere; focus on places that resonate with you, like Raffles! Tailor your approach to highlight how your skills align with their values and mission. We want to see your personality shine through!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit!
We think you need these skills to ace Sommelier
Some tips for your application 🫡
Show Your Passion for Wine: When writing your application, let your love for wine shine through! Share any experiences or stories that highlight your knowledge and enthusiasm for different wines. This will help us see your genuine interest in the role of Sommelier.
Tailor Your Application: Make sure to customise your application to reflect the values and culture of Raffles. Use keywords from the job description and demonstrate how your skills align with our commitment to exceptional guest service and creating memorable experiences.
Highlight Relevant Experience: Don’t forget to mention any previous roles in customer service or the hospitality industry. We want to know how your past experiences have prepared you for this position and how you can contribute to our team at Raffles.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team!
How to prepare for a job interview at Accor Hotels
✨Know Your Wines
Brush up on your wine knowledge before the interview. Be prepared to discuss different types of wines, their regions, and how they pair with various dishes. This will show your passion for the role and your commitment to providing an exceptional guest experience.
✨Showcase Your Customer Service Skills
Since this role is all about enhancing the guest experience, think of examples from your past where you went above and beyond for a customer. Share these stories during the interview to demonstrate your ability to connect with guests and create memorable experiences.
✨Embrace Raffles Values
Familiarise yourself with the Raffles values: Be You, Be Kind, Be Happy, Be Confident, and Have Your Purpose. Think of ways you can embody these values in your work as a Sommelier and be ready to discuss how they resonate with you during the interview.
✨Prepare Questions
Have a few thoughtful questions ready to ask your interviewers. This could be about the wine selection process, how they train their staff, or what a typical day looks like for a Sommelier at Raffles. It shows your genuine interest in the position and helps you assess if it's the right fit for you.