At a Glance
- Tasks: Deliver five-star experiences and lead the Spa Reception team.
- Company: Fairmont St. Andrews, a luxury 5-star hotel in Scotland.
- Benefits: Free annual stay, discounts, wellbeing support, and staff events.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a passionate team and create memorable experiences for guests.
- Qualifications: Experience in hospitality, strong communication, and leadership skills.
The predicted salary is between 30000 - 32450 £ per year.
Fairmont St Andrews is looking for an exceptional Senior Spa & Membership Executive to join our award-winning Spa & Wellness team. As the face of Fairmont Spa & Wellness, you will deliver an elegant, seamless and genuinely personalised experience for every guest and member. This is a fantastic opportunity for a passionate hospitality professional who thrives on building relationships, creating memorable experiences and driving commercial success.
What you will be doing:
- Deliver outstanding five-star guest and member experiences from arrival through to departure.
- Lead the daily Spa Reception operation, ensuring exceptional service standards are consistently achieved.
- Drive membership growth and retention through personalised tours, relationship building and member engagement initiatives.
- Maximise revenue opportunities through treatment bookings, retail sales, membership sales and upgrades.
- Build lasting relationships with guests and members, anticipating their needs and creating memorable experiences.
- Support, coach and inspire Spa Reception colleagues, leading by example in service excellence.
- Maintain the highest standards across reception operations, administration and guest communications.
Qualifications:
- Supervisory or team leadership experience is desirable.
- A passion for delivering exceptional guest experiences.
- Excellent communication and relationship-building skills.
- Strong organisational skills with exceptional attention to detail.
- Commercial awareness with a passion for sales and guest engagement.
- Experience using Book4Time or Opera Cloud is advantageous.
- Previous experience in a guest-facing hospitality role, ideally within a luxury hotel or spa environment.
Why You’ll Love Working With Us:
- Free annual night stay (permanent staff).
- Big hotel discounts for you, friends & family – plus worldwide Accor perks.
- Free staff shuttle, meals on duty & full access to pool, gym & classes.
- Half-price dining, spa savings & great golf/retail discounts.
- Complimentary golf & gym.
- Wellbeing support with VIVUP & long service rewards.
- Staff events, Christmas gifts & family celebrations.
Senior Spa & Membership Executive employer: Accor Hotels
Fairmont St. Andrews is an exceptional employer that prioritises the well-being and growth of its colleagues, offering a vibrant work culture in one of Scotland's most prestigious luxury hotels. Employees enjoy a range of benefits including free annual stays, substantial discounts, and access to wellness facilities, all while being part of a team that values relationship-building and delivering outstanding guest experiences. With opportunities for professional development and a supportive environment, Fairmont St. Andrews is committed to fostering a rewarding career for its staff.
