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- Tasks: Oversee restaurant and bar reservations across four vibrant London hotels.
- Company: Join The Hoxton, a brand known for its unique design and lively atmosphere.
- Benefits: Enjoy competitive salary, 28 days holiday, health cash plan, and exclusive discounts.
- Why this job: Be part of a fun team that values hospitality and offers growth opportunities.
- Qualifications: Experience in restaurant reservations and strong communication skills are essential.
- Other info: Free meals during shifts and annual events to celebrate diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
We are looking for a Restaurants & Bars Reservations Supervisor to join our team at The Hoxton
We’re looking for a Restaurants & Bars Reservations Supervisor to join our team, overseeing reservations across all four Hoxton London hotels. Based in Southwark, this role is primarily office-based, handling emails and phone calls, but also involves some on-the-ground coordination across our venues.
London is where it all began for Hox, and our four sites; The Hoxton, Shoreditch, Holborn, Southwark and most recently Shepherd’s Bush embody the Hoxton mood perfectly. Set across a series of lively, interesting city neighbourhoods, our London hotels are packed with individual design vibes; whether we’re reviving existing buildings or creating exciting new spaces.
Job Description
What You’ll Do…
- Manage and oversee all restaurant and bar reservations across our four London hotels.
- Handle emails and phone calls efficiently, ensuring all guest requests are managed accurately and professionally.
- Work with OpenTable and SevenRooms to maximise bookings and drive sales.
- Communicate with hotel teams to ensure smooth coordination between reservations and service teams.
- Support the Restaurants & Bars teams by identifying sales opportunities and maximising cover capacity.
- Sell and coordinate exclusive restaurant hires—from securing bookings to working with the teams on planning and execution.
- Provide an exceptional level of guest service, anticipating needs and creating a seamless booking experience.
- Occasionally move around our hotels to check in on operations and support the on-the-ground teams.
Qualifications
What we are looking For…
- Previous experience in a restaurant reservations role, ideally handling multiple venues.
- Knowledge of OpenTable, SevenRooms, or similar reservation platforms.
- Strong organisational and communication skills – you thrive on staying on top of details.
- Someone who enjoys a balance of office-based work and occasional on-site coordination.
- A problem-solver who can think on their feet and handle guest requests smoothly.
- A team player who’s proactive, personable, and passionate about hospitality.
- Someone who works hard but also knows how to have fun along the way.
Additional Information
What’s in it for you…
- Competitive salary
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
- Treat yourself once in a while with lots of retail & hospitality perks through our partners
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Goes without saying, but we’ll feed you during your shift
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- Extra time off to volunteer with one of our partner charities
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
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Restaurants & Bars Reservations Supervisor employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurants & Bars Reservations Supervisor
✨Tip Number 1
Familiarize yourself with OpenTable and SevenRooms, as these platforms are crucial for the role. Consider taking a short online course or watching tutorials to enhance your skills and show your initiative.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in restaurant reservations. Attend local events or join online forums to connect with others and gain insights into best practices.
✨Tip Number 3
Prepare to demonstrate your organizational skills during the interview. Think of specific examples from your past experiences where you successfully managed multiple tasks or resolved guest issues efficiently.
✨Tip Number 4
Show your passion for hospitality by researching The Hoxton's unique vibe and values. Be ready to discuss how you can contribute to creating an exceptional guest experience that aligns with their brand.
We think you need these skills to ace Restaurants & Bars Reservations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in restaurant reservations, especially if you've worked with multiple venues. Emphasize your familiarity with platforms like OpenTable and SevenRooms.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and detail how your organizational and communication skills make you a great fit for the role. Mention specific examples of how you've successfully managed reservations in the past.
Showcase Problem-Solving Skills: Include examples in your application that demonstrate your ability to handle guest requests smoothly and think on your feet. This will show that you can thrive in a fast-paced environment.
Highlight Teamwork and Fun: Since the company values a team player who knows how to have fun, mention any experiences where you contributed to a positive team atmosphere or organized events that brought people together.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Experience
Be prepared to discuss your previous experience in restaurant reservations, especially if you've handled multiple venues. Highlight specific examples of how you managed bookings and dealt with guest requests.
✨Familiarize Yourself with Reservation Platforms
Since knowledge of OpenTable and SevenRooms is crucial, make sure you understand how these platforms work. If possible, mention any relevant experience you have with these tools during the interview.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've successfully communicated with teams and guests in the past.
✨Emphasize Your Problem-Solving Abilities
Prepare to discuss situations where you had to think on your feet and resolve issues quickly. This will show that you can handle the dynamic nature of the hospitality industry and ensure a seamless booking experience for guests.
