Restaurant Supervisor - Restaurant Mauro Colagreco (12 month FTC)

Raffles London at The OWO is home to three unique dining experiences created by Mauro Colagreco, the acclaimed chef behind Mirazur on the Côte d'Azur. Driven by a consistent commitment to seasonality, local procurement, and sustainability, all three of Colagreco’s dining experiences will showcase the UK’s best organic produce sourced daily from farms, fields, and shores across the country.

This position is a 12 month fixed term contract maternity cover. A Restaurant Supervisor will be responsible for the day-to-day service within Mauro Colagreco Restaurants keeping in with the brand's continuing effort to deliver outstanding guest service. Specifically, responsible for performing tasks to the highest standards from the moment a guest enters to the moment they leave and enhancing their experience with us. Taking responsibility in leading a station while managing waiters to ensure a smooth service.

Responsibilities:

• Knowledge of menu and all products served within Mauro Colagreco Restaurants.
• Deliver food orders from the kitchen to customers' tables rapidly and accurately with an explanation of each dish for the guest.
• Act as the contact point between Front of the House and Back of the House staff.
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
• Explain the dishes to the guest with a knowledgeable and professional manner.
• Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
• Responsible for serving food orders and removing used dishes and utensils.
• Ensure food is served in accordance with safety standards.
• Inform restaurant staff about customers' feedback or requests.
• Commit to best possible sustainable practices daily in terms of waste management and purchasing.
• Additional responsibilities in absence of line manager or senior employee.
• Perform other duties as required or assigned including working in a different department or restaurant than usually assigned.

Health and Safety:

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications, Skills & Experience:

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests.
• Detail oriented and able to work within a team.
• Flexibility to respond to a range of different work situations.
• Works well within a team environment.
• A proven track record and ability to provide high levels of service under pressure.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.

Desirable:

• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Why join our Raffles team?

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals while on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%.
• Enhanced sick pay.
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary.
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether that’s a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.

What are the Raffles Values?

• Respect: We value the needs, ideas and individuality of others; we treat everyone with fairness and dignity.
• Belonging: We celebrate our differences. We support each other and we always stand together.
• Integrity: We build trust through mutual respect and being authentic.
• Empowerment: We have the authority to take initiative and anticipate moments to create unforgettable experiences.
• Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.