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- Tasks: Lead a dynamic team to deliver exceptional dining experiences at The Savoy.
- Company: Join the prestigious Savoy Hotel, known for luxury and excellence.
- Benefits: Enjoy competitive salary, generous holiday, and exclusive discounts.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Be part of a 5-star service culture and make a real impact.
- Qualifications: Experience in restaurant management and strong leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
Your purpose will be: To assist Restaurant General Manager and lead the Gallery all-day dining team in delivering exceptional, memorable dining experiences, ensuring the highest standards of service, quality, and operational excellence. As a hands‑on leader, you will oversee the daily operations of the outlet, working closely with the kitchen and supporting your Assistant Managers and Supervisors to drive performance, engagement, and consistency.
You will be accountable for:
- Leading and directing all front‑of‑house operations within Gallery, ensuring seamless service delivery
- Driving a culture of 5-star service excellence, ensuring every guest experience exceeds expectations
- Managing, coaching, and developing a leadership team of 2 Assistant Managers and 2 Supervisors
- Ensuring strong financial performance by monitoring costs, driving revenue, and achieving departmental targets
- Implementing and maintaining Fairmont/Savoy service standards and SOPs
- Taking ownership of guest satisfaction, including handling and resolving complaints with professionalism and care
- Building strong relationships across departments to ensure smooth and efficient operations
- Supporting the strategic direction of the outlet in line with F&B objectives
Your key responsibilities & contribution will be:
- Overseeing day-to-day operations to ensure smooth and efficient service at all times
- Leading daily briefings and setting the tone for successful service periods
- Being present on the floor, leading by example with a hands‑on approach
- Coaching and developing Assistant Managers and Supervisors to strengthen leadership capability
- Ensuring all colleagues are trained, engaged, and consistently delivering outstanding service
- Monitoring service standards and taking corrective actions where necessary
- Driving guest engagement and ensuring prompt, effective guest recovery
- Working closely with the kitchen team to maintain quality and consistency
- Ensuring compliance with food hygiene, health & safety, and company policies
- Supporting budgeting, forecasting, and cost control initiatives
- Maintaining clear communication within the team and across the hotel
Qualifications
Essential:
- Proven experience in a Restaurant Manager or similar leadership role within a luxury or high-volume environment
- Strong understanding of 5-star service standards and guest expectations
- Demonstrated leadership skills with the ability to manage and develop a structured team
- Excellent communication and interpersonal skills with the ability to inspire and motivate
- Strong organisational skills with the ability to multitask and perform under pressure
- Commercial awareness with an understanding of financial drivers in a restaurant environment
Desirable:
- Strong food & beverage knowledge, including current trends
- Wine knowledge (WSET or equivalent advantageous)
- Experience with POS systems and restaurant booking platforms
- Experience managing large teams in a dynamic environment
Attributes and Characteristics:
- Charismatic and confident leader with strong presence on the floor
- Hands‑on, proactive, and solutions‑focused approach
- Passionate about delivering exceptional guest experiences
- Strong attention to detail and commitment to excellence
- Collaborative team player with a positive and professional attitude
- Commercially aware with a drive for results
Please note that we believe in flexibility and multi‑skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
- Competitive salary and additional service charge
- Life insurance and pension
- 31 days of holiday (including public holidays)
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay for two at The Savoy after successful probation
- Colleague restaurant, gym, interfaith prayer room and wellness room
- Laundry services
- Cashback for wellbeing/healthcare expenses; HSF & Perkbox
- Employee assistance program
- Virgin Active and The Gym Group membership discounts
- Cycle‑to‑work scheme
- Season ticket loan for commuting
- Annual optician reimbursements of £100
- Local discounts for F&B and retail
Restaurant Manager, The Savoy Hotel employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Manager, The Savoy Hotel
✨Tip Number 1
Get to know the restaurant scene! Visit places like The Savoy and chat with staff. This shows your passion for the industry and helps you understand what makes a dining experience exceptional.
✨Tip Number 2
Network, network, network! Attend industry events or join online groups. Building relationships can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 3
Be proactive! If you see a job you like, apply through our website. Tailor your approach to highlight your leadership skills and experience in delivering 5-star service.
✨Tip Number 4
Prepare for interviews by practising common questions. Think about how you’d handle guest complaints or lead a team during busy periods. Show them you’re the hands-on leader they need!
We think you need these skills to ace Restaurant Manager, The Savoy Hotel
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your love for exceptional service shine through. We want to see how you can bring that 5-star experience to life at The Savoy. Share specific examples of how you've wowed guests in the past!
Highlight Your Leadership Skills: As a Restaurant Manager, you'll be leading a team, so make sure to showcase your leadership experience. We’re looking for stories that demonstrate how you've developed and motivated your team to achieve greatness together.
Be Specific About Your Experience: Tailor your application to reflect your relevant experience in high-volume or luxury environments. We want to know about your successes in managing operations, driving revenue, and ensuring guest satisfaction—so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Savoy. Plus, it’s super easy!
How to prepare for a job interview at Accor Hotels
✨Know Your 5-Star Service Standards
Before the interview, brush up on what 5-star service really means. Understand the expectations of luxury dining and be ready to discuss how you would implement these standards in your role as Restaurant Manager. Think about specific examples from your past experience that showcase your commitment to exceptional service.
✨Showcase Your Leadership Skills
As a hands-on leader, it’s crucial to demonstrate your ability to manage and develop a team. Prepare to share stories about how you've successfully coached Assistant Managers or Supervisors in the past. Highlight your approach to building strong relationships and fostering a positive team culture.
✨Be Financially Savvy
Understanding financial drivers is key for this role. Familiarise yourself with budgeting, forecasting, and cost control initiatives. Be prepared to discuss how you’ve managed costs and driven revenue in previous positions, and think about how you can apply that knowledge at The Savoy.
✨Engage with the Kitchen Team
Collaboration with the kitchen is vital for seamless service. Think about how you’ve worked closely with chefs in the past to maintain quality and consistency. Be ready to discuss how you would handle any challenges that arise between front-of-house and kitchen operations.