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For Companies At a Glance
- Tasks: Manage the luxurious residential lounges, ensuring top-notch service and resident satisfaction.
- Company: Join Raffles London, a symbol of luxury and glamour in a historic setting.
- Benefits: Enjoy 28 days holiday, staff meals, and discounts at Accor worldwide.
- Why this job: Be part of a vibrant team, delivering exceptional experiences in a prestigious environment.
- Qualifications: Experience in luxury hospitality and strong communication skills are essential.
- Other info: Opportunities for personal development and fun events await you!
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Come and join us in bringing the Raffles experience to London
The Raffles name is synonymous with luxury, glamour and extraordinary adventure.Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffleswith one of the world’s most historic addresses.
This fine Grade II* Edwardian building has beentransformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, thelatest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom andevent space. Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions andconnections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
Job Description
Your role will be working within the residential lounges at The OWO Residences by Raffles.
Working with the Residential Lounge team to offer a luxurious and high level of service and interaction within the lounge and residents department, including daily set up and service. The role involves the ability to pre-empt and deliver a luxurious and high-quality level of service to residences whilst managing delivery and service targets.
You will work in close contact with the hotel’s F&B department and residential concierge to ensure a smooth and consistent service, surpassing resident expectations.
RESPONSIBILITIES
Operation
- Ensuring a high level of resident experience and service when in the lounge and residential areas.
- Communication with staff, residents and guests in a friendly and professional manner.
- Building and developing good relationships including problem solving and complaint handling.
- Managing time sensitive targets.
- Working closely with other departments across the Hotel.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned
Leadership
- To support the team and assist with trouble shooting and resolving client and guest challenges as needed.
- To strive for high standards across the department and to suggest and implement improvements where needed.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified
- Be fully conversant with all departmental Fire, Emergency and BOMB procedures
- Emergency procedures are rehearsed regularly with attendance records, implemented and enforced to provide for the security and safety of guests and employees
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department
Qualifications
QUALIFICATIONS, SKILLS & EXPERIENCE
Essential
- Ability to communicate clearly and efficiently in English, both verbal and written.
- Recent experience within in luxury residential environments or 5-star hotels or a similar role.
- Market knowledge of competitors and event industry trends.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests to provide exceptional service.
- Able to work within a team.
- Ability to multitask and remain calm under pressure.
- To be detail oriented.
Desirable
- An understanding of the luxury sector.
- A passion for hospitality
- Knowledge of MS Office.
Additional Information
Why join our Raffles team?
Not only will you be joining one of the world’s best hotels you will also receive great benefits including:
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
What are the Raffles Values?
Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.
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Residences Lounge Manager employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residences Lounge Manager
✨Tip Number 1
Familiarise yourself with the Raffles brand and its values. Understanding their commitment to luxury and exceptional service will help you align your approach during interviews and discussions, showcasing that you are a perfect fit for their culture.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in luxury residential environments or five-star hotels. Building connections can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've delivered exceptional service in previous roles. Highlighting your ability to surprise and delight guests will demonstrate your suitability for the Residences Lounge Manager position.
✨Tip Number 4
Stay updated on current trends in the luxury hospitality sector. Being knowledgeable about competitors and industry standards will not only impress during interviews but also show your passion for the field.
We think you need these skills to ace Residences Lounge Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury residential environments or 5-star hotels. Emphasise your ability to deliver exceptional service and any leadership roles you've held.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the Raffles brand. Mention specific experiences that demonstrate your commitment to high-quality service and your ability to handle challenges in a hospitality setting.
Showcase Communication Skills: Since clear communication is essential for this role, ensure your application reflects your proficiency in English. Use professional language and structure your writing well to convey your ideas effectively.
Highlight Teamwork and Problem-Solving Abilities: Provide examples in your application of how you've successfully worked within a team and resolved guest challenges. This will show your potential employer that you can thrive in a collaborative environment.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Luxury Service Experience
Make sure to highlight any previous experience you have in luxury residential environments or 5-star hotels. Discuss specific instances where you went above and beyond to surprise and delight guests, as this aligns perfectly with the expectations of the role.
✨Demonstrate Strong Communication Skills
Since the role requires clear communication with staff, residents, and guests, practice articulating your thoughts clearly and professionally. Be prepared to discuss how you've effectively handled complaints or resolved issues in the past.
✨Emphasise Teamwork and Leadership
The position involves working closely with various departments and supporting your team. Share examples of how you've collaborated with others to achieve common goals and how you've taken the initiative to lead when necessary.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle time-sensitive targets and high-pressure situations. Think of scenarios where you successfully managed multiple tasks while maintaining a high level of service, and be ready to discuss these during the interview.
