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For Companies At a Glance
- Tasks: Coordinate and manage events, ensuring smooth operations and excellent client relationships.
- Company: Join Accor, a global leader in hospitality that values your individuality.
- Benefits: Enjoy discounted hotel stays, free meals, and a cycle to work scheme.
- Other info: Opportunities for growth and a supportive work environment await you.
- Why this job: Be part of a dynamic team that shapes the future of hospitality.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 28000 ÂŁ per year.
Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Job Description
- The sale, organisation and smooth running of events on behalf of all clients for the conference, events and groups department.
- To maintain and increase the quantity of sales, maintain and develop new relationships with clients (new and existing).
- Present a professional, friendly and efficient impression of the Hotel at all times.
- Handle enquiries for group and conference bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).
- Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
- Manage group and conference payments, cancellations, rooming lists and terms and conditions.
- Maintains a precise filing system for all Group reservations and correspondence.
- Performs all reservations duties including making and entering reservations as required (e-mail, phone).
- Ensures a clear line of communication with other departments for special requests or other reservation-related matters.
- Provide efficient, friendly and professional service to all guests.
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.
- Take responsibility to ensure all required tasks are completed accurately and within given time frames.
Additional Information
- Discounted hotel stays across the world with ALL Heartist Card.
- Free Bonus Breaks Voucher.
- Cycle to Work Scheme.
- Staff Uniforms Provided.
- Free Staff Car Park.
- Meal provided whilst on duty.
- Double time bank holiday pay.
Reservations & Sales Coordinator employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations & Sales Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Accor. A friendly chat can open doors and give you insider info about the company culture and job openings.
✨Tip Number 2
Prepare for the interview by researching Accor's values and recent news. Show us that you’re not just another candidate; you’re genuinely interested in being part of our mission to challenge the status quo in hospitality.
✨Tip Number 3
Practice your sales pitch! As a Reservations & Sales Coordinator, you’ll need to sell yourself just as much as you’ll sell the hotel’s services. Be ready to showcase your skills and how you can contribute to increasing sales.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Accor family and ready to embrace limitless possibilities.
We think you need these skills to ace Reservations & Sales Coordinator
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how it aligns with our values at Accor.
Tailor Your Application: Make sure to customise your CV and cover letter for the Reservations & Sales Coordinator role. Highlight your relevant experience in sales and event management, and how you can contribute to our team’s success.
Be Prompt and Professional: Just like in the role, we value timely communication. Ensure you respond to any requests or follow-ups during the application process quickly and professionally, as this reflects your ability to handle client enquiries.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way to ensure your application gets to us without any hiccups, and you’ll find all the details you need about the role there too!
How to prepare for a job interview at Accor Hotels
✨Know Your Stuff
Before the interview, make sure you understand Accor's values and what they stand for. Familiarise yourself with their services, especially in the events and conference sector. This will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Sales Skills
As a Reservations & Sales Coordinator, you'll need to be a natural salesperson. Prepare examples of how you've successfully sold products or services in the past. Highlight any promotions or initiatives you've led that increased sales or improved customer relationships.
✨Practice Your Communication
Since you'll be handling enquiries and maintaining client relationships, practice clear and friendly communication. Role-play common scenarios you might encounter, like responding to a booking inquiry or resolving a customer issue, to show your ability to handle these situations smoothly.
✨Be Ready to Discuss Teamwork
Collaboration is key in this role. Think of examples where you've worked effectively with others, especially in high-pressure situations. Be prepared to discuss how you ensure clear communication with different departments to meet client needs.