At a Glance
- Tasks: Manage group inventory and ensure accurate reservations for a seamless guest experience.
- Company: Join Accor, a global leader in hospitality that values your individuality and growth.
- Benefits: Enjoy discounted stays at Accor hotels and access to learning programs for personal development.
- Other info: Opportunity to grow within the company and contribute to meaningful community initiatives.
- Why this job: Be part of a dynamic team that challenges the norm and makes a positive impact on hospitality.
- Qualifications: Diploma in Tourism & Hospitality Management with 3 years of relevant experience required.
The predicted salary is between 28800 - 43200 € per year.
Company Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
- Manages and coordinates all aspects of the group inventory management process PMS.
- Ensures all new, revised and canceled convention room blocks are entered accurately and timely and enters all group information in PMS.
- Completes daily review group pick-up report to monitor cut-off dates and group availability.
- Conducts daily inventory controls to release rooms, extend cut-offs and adjusts availability as determined in the sales contracts, group pick-up meetings, or as determined by revenue management.
- Communicates with sales and revenue to ensure consistency and efficiency in group inventory management.
- Attends revenue management, pick-up, pre-convention and other designated meetings as required.
- Provides service recovery for reservations related guest complaints and provides feedback, if necessary, to the customer and other departments.
- Answer other hotel team member's questions regarding revenue management in a friendly and courteous manner.
- Provide training to other hotel team members on reservations procedures and principles, as needed.
- Ensure that all room’s statistics reports, Report of Operations, and any other related reports are accurate and consistent.
- Attends property Staff meetings, and other property specific meetings as requested by the Revenue Manager.
- Ensures that property sales strategies are followed.
- Ensures that all revenue management related systems are maintained.
- Contribute to the development of the revenue plan.
- Maintain an organized and clean work area and hotel environment.
- Maintains daily communication with revenue management and front office.
- Performs functions of the reservations sales agent when needed.
- Assists in preparing occupancy forecasts.
- Performs other duties as assigned by manager.
- Update regularly selling scripts to ensure user friendly and maximizing key benefits.
- To have a positive impact, taking personal responsibility and initiative to resolve issues.
- To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
- Maintain highest standards and quality of services in Reservations.
Qualifications
- Diploma/degree in Tourism & Hospitality Management.
- Minimum 3 years of relevant experience in a similar capacity.
- Excellent reading, writing and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- Good working knowledge of MS Excel, Word, & PowerPoint.
Additional Information
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Reservations Manager in Hounslow employer: Accor Hotels
Accor is an exceptional employer that values individuality and fosters a supportive work environment, allowing you to grow and learn every day. With opportunities for personal development through tailored learning programmes and a commitment to corporate social responsibility, you can make a meaningful impact while enjoying discounted rates at Accor hotels worldwide. Join us in shaping the future of hospitality and explore limitless possibilities in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager in Hounslow
✨Tip Number 1
Familiarise yourself with the specific PMS (Property Management System) used by Accor. Understanding how to navigate and manage group inventory within this system will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your knowledge of revenue management principles. Being able to discuss how you can contribute to the development of the revenue plan will show that you're proactive and understand the bigger picture.
✨Tip Number 3
Prepare examples of how you've successfully handled guest complaints in the past. This will demonstrate your service recovery skills and your ability to maintain high standards in reservations.
✨Tip Number 4
Network with current or former employees of Accor, if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Reservations Manager in Hounslow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in reservations management and customer service. Use keywords from the job description to demonstrate that you meet the qualifications Accor is looking for.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention specific experiences that showcase your ability to manage group inventory and resolve guest complaints effectively.
Showcase Your Skills:In your application, emphasise your proficiency in MS Excel, Word, and PowerPoint, as well as any language skills you possess. Highlight how these skills will contribute to the success of the Reservations Manager role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Accor Hotels
✨Know Your Inventory Management
Familiarise yourself with the group inventory management process and the Property Management System (PMS) used by the company. Be prepared to discuss your experience with managing room blocks, conducting inventory controls, and how you ensure accuracy in data entry.
✨Demonstrate Communication Skills
Since the role involves daily communication with sales and revenue teams, showcase your ability to communicate effectively. Prepare examples of how you've successfully collaborated with other departments to enhance efficiency in inventory management.
✨Showcase Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved guest complaints or issues related to reservations. Highlight your approach to service recovery and how you take personal responsibility for ensuring guest satisfaction.
✨Emphasise Continuous Learning
Accor values personal growth and learning. Share your enthusiasm for developing new skills and knowledge, and provide examples of how you've seized opportunities to improve your performance in previous roles.
