At a Glance
- Tasks: Manage guest bookings and ensure a seamless pre-arrival experience.
- Company: Join Accor, a leader in responsible hospitality with over 5,600 hotels worldwide.
- Benefits: Earn £14.80 per hour, enjoy employee discounts, and complimentary meals on duty.
- Other info: Great training opportunities and a supportive environment for career growth.
- Why this job: Be part of a passionate team creating memorable experiences for guests globally.
- Qualifications: 2 years of hospitality experience and strong communication skills required.
The predicted salary is between 14.8 - 14.8 £ per hour.
Company Description
Join us at Accor, where life pulses with passion! As a pioneer in responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself; they all share a common ambition: to keep innovating and challenging the status‑quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will find a supportive place to grow, fulfil yourself, discover other professions and pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, your colleagues and the planet.
Job Description
About the role: We are looking for a detail‑oriented and customer‑focused Reservations Coordinator to join our team. You will play a key role in managing guest bookings, maximising occupancy, and delivering a seamless pre‑arrival experience. This is a great opportunity for someone with hospitality experience who enjoys working in a fast‑paced environment and has a passion for guest service. This is a Monday to Friday role but we require availability to cover weekends when needed.
Key Responsibilities
- Manage all hotel reservations via phone, email, and online channels.
- Ensure all bookings are entered accurately into the PMS system.
- Respond to guest enquiries in a timely, professional, and friendly manner.
- Assist guests with room availability, rates, and special requests.
- Work closely with Front Office and Sales teams to support occupancy and operational needs.
- Maintain up-to-date knowledge of hotel products, promotions, and policies.
Essential
- Minimum 2 years’ experience in hospitality.
- Strong communication skills – both written and verbal.
- Excellent attention to detail and organisational skills.
- Strong customer service mindset with a positive attitude.
Nice to have
- Experience using Opera Cloud (PMS).
Benefits
- Salary £14.80 per hour.
- Employee discounted rates in Accor Hotels worldwide.
- Excellent training and development opportunities within the hotel and throughout Accor worldwide.
- Complimentary meals on duty.
- Recommend a Friend bonus.
- Cycle to Work Scheme.
- Further discounts in Accor properties worldwide; brands include Fairmont, Raffles, Sofitel, Pullman, MGallery, Novotel, Mercure and Ibis.
Reservations Coordinator employer: Accor Hotels
At Accor, we pride ourselves on being a leading employer in the hospitality industry, offering a vibrant work culture where passion and innovation thrive. As a Reservations Coordinator, you will benefit from exclusive employee discounts across our global hotel brands, comprehensive training and development opportunities, and a supportive environment that encourages personal and professional growth. Join us to create meaningful experiences for guests while enjoying a fulfilling career in a company that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Accor Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Accor Hotels
Don't be shy about reaching out to Accor Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Accor Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Accor Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
