At a Glance
- Tasks: Manage group bookings and ensure smooth communication across departments.
- Company: Join a leading hotel brand known for its inclusive culture.
- Benefits: Enjoy training, discounts, complimentary stays, and meals on duty.
- Other info: Diversity and inclusion are at the heart of our hiring process.
- Why this job: Be part of a dynamic team and enhance your organisational skills.
- Qualifications: Strong communication and time management skills; experience is a plus but not required.
The predicted salary is between 24000 - 30000 £ per year.
Duties
- Responsible for the sales and management of all group bookings of 7 rooms or more that do not require catering (with the exception of breakfast).
- Management of PCO group blocks relating to inventory, payment and group setup.
- Handle enquiries for group bookings via fax, email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).
- Handle any other department issues related to groups (follow up on prepayment, routing, vouchers…).
- Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
- Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
- Produce reports and statistics as requested by the Group Services Manager, including Group Wash and Business Turndown reports and 3-month Group Forecasts.
- Manage Group payments, cancellations, rooming lists and terms and conditions.
- Maintain a precise filing system for all Group reservations and correspondence.
- Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).
- Perform all reservations duties including making and entering reservations as required (e-mail, fax, phone).
- Handle guest complaints and enquiries in an efficient and professional manner and ensure the Group Services Manager is informed of any guest feedback.
- Maintain control of Guest History and implement policy and procedures.
- Ensure a clear line of communication with other departments for special requests or other reservation-related matters.
- Clear communication with all staff in relation to all group related topics.
- Ensure VIP and complimentary room night procedures are adhered to.
- Ensure Accor brand and company standards are implemented and updated.
- Ensure security and safety procedures are updated and implemented.
- Promote and maintain good public relations with PCO’s, travel agents, airline companies and commercial organizations and solicit business for the hotel.
- Promote a positive working environment by developing positive team spirit.
- Setup of confidential contracts and agreements.
- Other duties as requested.
Qualifications
- Clear oral/written communication.
- Exemplary time management and organizational skills.
- Problem solving abilities.
- Previous experience in a similar role is preferable but not necessary.
Benefits
- Training and development programs.
- Discount card to be used in Accor hotels worldwide.
- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C).
- Meals on duty.
- Uniforms.
- Employee Advisory Service.
- Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc.).
Diversity & Inclusion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Reservations and Groups Coordinator employer: Accor Hotels
As a Reservations and Groups Coordinator at Accor, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and development. With access to comprehensive training programmes, global hotel discounts, and complimentary stays, you will enjoy a rewarding career while contributing to a positive team spirit. Our commitment to diversity ensures that every individual is valued, making Accor an exceptional employer for those seeking meaningful and fulfilling employment.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations and Groups Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reservations and Groups Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to group bookings and customer service. Think about how you'd handle specific scenarios, like managing guest complaints or coordinating with other departments. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to showcase your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This will help demonstrate that you can handle the fast-paced environment of group reservations.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly. Let’s get you started on your journey to becoming part of our team!
We think you need these skills to ace Reservations and Groups Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Reservations and Groups Coordinator role. Highlight your relevant experience and skills that match the job description, especially in managing group bookings and communication.
Show Off Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your written communication skills. Keep it professional yet friendly, and make sure there are no typos or errors!
Be Organised:We love a well-structured application! Use bullet points to make your achievements stand out and ensure your application is easy to read. This reflects the organisational skills we’re looking for in a candidate.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Accor Hotels
✨Know Your Stuff
Before the interview, make sure you understand the role of a Reservations and Groups Coordinator inside out. Familiarise yourself with group booking processes, inventory management, and how to handle guest enquiries. This will show that you're genuinely interested and prepared.
✨Practice Your Communication Skills
Since clear communication is key in this role, practice articulating your thoughts clearly and concisely. You might want to role-play common scenarios, like handling a guest complaint or explaining group booking procedures. This will help you feel more confident during the actual interview.
✨Show Off Your Organisational Skills
Be ready to discuss how you manage your time and stay organised, especially when juggling multiple group bookings. Share specific examples from your past experiences where you successfully handled tight deadlines or complex tasks. This will demonstrate your ability to thrive in a busy environment.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask the interviewer about the team dynamics, company culture, or specific challenges they face in group bookings. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
