At a Glance
- Tasks: Manage group bookings and ensure an outstanding guest experience.
- Company: Join the Novotel London Greenwich, a vibrant 4-star hotel.
- Benefits: Enjoy discounted hotel rates, professional development, and wellness support.
- Other info: Opportunities for growth across 5,000 hotels worldwide.
- Why this job: Be part of creating memorable moments for guests in a dynamic environment.
- Qualifications: Experience in hospitality sales and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Novotel London Greenwich is a 4-star hotel and a perfect base for business, leisure and family trips to London. The hotel has 151 bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. Our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.
Benefits:
- Discounted hotel rates worldwide in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support for your wellbeing in your professional and personal lives
- Grow your experience anywhere – explore limitless opportunities across 5,000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- Competitive salary
- Pension scheme
- Cycle to work scheme
- Staff uniforms provided
- Learning programs through our academies
Job Overview:
As a Reservations and Groups Sales Coordinator at Novotel London Greenwich, you will handle all group enquiries and reservations, managing the booking process from initial enquiry through to final details. You will maximise revenue opportunities by converting leads, upselling services, and ensuring an outstanding guest experience in line with Accor brand standards.
Key Responsibilities:
- Reservations & Group Sales: Manage group bookings (10+ rooms), including leisure, corporate, tour operators and event-related enquiries; handle individual and group reservation enquiries via phone, email and booking platforms; maintain accurate records of bookings and communicate with relevant departments (Front Office, F&B, Housekeeping); prepare group contracts, pro-formas and invoices; upsell hotel services and packages to maximise revenue.
- Sales & Client Relations: Build and maintain strong relationships with corporate clients, travel agents and event planners; participate in site inspections, client meetings and familiarisation trips; respond promptly to all requests and provide timely follow-up to secure bookings; collaborate with the sales and events team to cross-sell and support hotel promotions.
- Revenue & Reporting: Monitor availability and work in line with revenue management strategies; support forecasting and reporting on group business trends and performance; maintain up-to-date knowledge of the local market, competitors and pricing strategies.
Qualifications:
- Previous experience in a reservations, sales or groups coordination role within hospitality.
- Strong communication and negotiation skills with a customer-first mindset.
- Proficient in Opera (PMS) or similar booking/reservation systems.
- Detail-oriented with strong organisational and multitasking skills.
- Ability to work under pressure in a fast-paced environment.
- A passion for hospitality and delivering exceptional guest experiences.
Contract Details:
- Contract Type: Full Time
- Number of hours: FT
- Start date: 01/07/2026
- Location: Novotel London Greenwich
Reservations and Group Sales Coordinator employer: Accor Hotels
At Novotel London Greenwich, we pride ourselves on being an exceptional employer that values the growth and wellbeing of our team members. With competitive salaries, extensive learning opportunities through the Accor Academy, and a supportive work culture that promotes inclusivity and sustainability, we empower our employees to thrive in their careers while enjoying discounted hotel rates worldwide. Join us in creating memorable moments for our guests in a vibrant and dynamic environment, where your contributions truly matter.
