Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create unforgettable guest experiences through friendly and professional reservation management.
- Company: Join Fairmont Hotels & Resorts, part of Accor, with 90 stunning properties worldwide.
- Benefits: Enjoy perks like discounted stays, complimentary upgrades, and wellness service discounts.
- Why this job: Be the first point of contact for guests, shaping memorable journeys in a vibrant team culture.
- Qualifications: One year of experience in Reservations or Front Office; fluent in English and Portuguese.
- Other info: Embrace diversity and inclusion while upholding Fairmont's values of respect, integrity, and excellence.
The predicted salary is between 24000 - 36000 £ per year.
Victoria Golf Resort & Spa is currently Managed by Accor and after a comprehensive property improvement program to align it with Fairmont Brand standards, the hotel will formally join the Fairmont Brand as Fairmont Vilamoura Algarve.
Every memorable journey begins with a first conversation — and at Fairmont, our Reservations Agents are the architects of these first impressions. In this role, you won’t just make a booking; you will create a unique and special connection, one that invites our guests into a world of unforgettable moments. With warmth, authenticity, and a deep understanding of their needs, you will craft tailor-made experiences that transform a simple stay into a cherished memory.
Summary of Responsibilities:
- Consistently offer professional, friendly, and engaging service.
- Handle all types of reservations — from individual travelers to travel agencies, as well as group rooming lists and tours.
- Ensure that all reservation requests are processed promptly and according to established standards.
- Complete daily tasks such as Alerts, Traces, Pickups, Online Reservation System (ORS) bookings, Opera Exchange Interface (OXI interface), and no-show management.
- Update rates and availability across online booking channels.
- Monitor availability and updates across all booking channels (room types).
- Communicate consistently about current and upcoming promotions.
- Regularly inform the Front Desk about specific reservations (e.g., long stays, VIP guests, etc.).
- Provide continuous feedback to the Sales department regarding new clients and reservation developments.
- Participate in monthly departmental meetings.
- Learn and apply LQA technical and emotional standards.
- Attend all required training sessions.
- Commit to high-quality service, discretion, and complete honesty.
- Maintain excellent communication and teamwork with colleagues.
- Maintain a professional attitude, a warm smile, and composure at all times.
- Uphold impeccable grooming, cleanliness, and hygiene standards.
- Adhere to company standards and departmental procedures.
- Follow ergonomic, health, and safety regulations.
- Respect all brand policies.
Qualifications:
- Minimum of one year of experience in Reservations or Front Office.
- Fluent in English & Portuguese spoken and written.
- Degree from a Hospitality School or in a related field.
- Management System (PMS) is required.
- Good knowledge of other languages is an asset.
- Proficiency in Outlook, Word, and Excel; familiarity with a Property Management System is an asset.
- Knowledge of platforms such as TrustYou, Expedia, Booking.com, and other extranets is an asset.
- Strong team spirit.
- Exceptional interpersonal, communication, and organizational skills.
Additional Information:
Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.
Employee Benefits:
Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor, Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Reservations Agent H/F/X employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent H/F/X
✨Tip Number 1
Familiarise yourself with the Fairmont brand and its values. Understanding their commitment to excellence, integrity, and guest experience will help you align your approach during interviews and conversations with potential colleagues.
✨Tip Number 2
Brush up on your knowledge of reservation systems and platforms like Opera and Booking.com. Being able to discuss your familiarity with these tools can set you apart as a candidate who is ready to hit the ground running.
✨Tip Number 3
Practice your communication skills in both English and Portuguese. Since fluency in these languages is essential, being able to demonstrate your proficiency in real-time conversations can greatly enhance your chances of making a positive impression.
✨Tip Number 4
Network with current or former employees of Fairmont Hotels & Resorts. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Reservations Agent H/F/X
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Reservations Agent position. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in reservations or front office roles. Mention specific tasks you've handled that align with the responsibilities listed in the job description.
Showcase Language Skills: Since fluency in English and Portuguese is required, be sure to highlight your language proficiency clearly in your application. If you have knowledge of additional languages, mention those as well.
Personalise Your Cover Letter: Craft a personalised cover letter that reflects your passion for hospitality and your understanding of Fairmont's values. Use specific examples to demonstrate how you embody their principles of respect, belonging, integrity, empowerment, and excellence.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Communication Skills
As a Reservations Agent, excellent communication is key. During the interview, demonstrate your ability to engage warmly and authentically with others. Practice active listening and articulate your thoughts clearly to show that you can create meaningful connections with guests.
✨Familiarise Yourself with the Brand
Research Fairmont Hotels & Resorts and understand their values and standards. Be prepared to discuss how you align with their commitment to excellence, integrity, and guest experience. This will show your genuine interest in the role and the company.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in reservations or front office roles. Share specific examples of how you've handled various types of reservations and any challenges you've overcome. This will help illustrate your capability to manage the responsibilities of the position.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your enthusiasm for the role and helps you assess if the company is the right fit for you. Ask about team dynamics, training opportunities, or how success is measured in the Reservations department to demonstrate your proactive approach.
