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- Tasks: Manage guest inquiries and reservations with exceptional service and attention to detail.
- Company: Join the luxurious Raffles Dubai, known for its stunning architecture and impeccable service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development in a prestigious hotel.
- Why this job: Be part of a team that crafts bespoke experiences for ultra-luxury clientele in a vibrant city.
- Qualifications: Degree in Hotel Management or related field; 2 years experience in luxury hotel reservations required.
- Other info: Fluency in Arabic is essential; embrace a multicultural work atmosphere in a prime location.
The predicted salary is between 24000 - 36000 £ per year.
Company Description: An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.
Job Description:
PURPOSE OF POSITION
To manage guest inquiries and reservations with exceptional service, ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.
KEY ROLES & RESPONSIBILITIES
- Master Revenue & Pricing Strategies: Demonstrate a deep understanding of pricing principles and revenue management strategies across all segments, including Retail, Negotiated, Leisure, Group, and other specialized categories. Ensure seamless application of rate restrictions, hurdles, and availability controls to optimize revenue.
- Maximize Revenue & Conversion: Convert inquiries into confirmed reservations through personalized engagement and expert upselling techniques. Align reservations with the hotels revenue management strategies to drive optimal performance.
- Deliver Bespoke Guest Experiences: Provide highly personalized service, tailoring each interaction to meet the unique needs and expectations of ultra luxury clientele. Exhibit expert knowledge of all hotel products, services, and experiences to craft bespoke guest journeys.
- Ensure Seamless Communication & Accuracy: Handle all reservation-related emails and calls with precision, ensuring a flawless and efficient booking process. Maintain meticulous accuracy in the PMS database, ensuring proper market segmentation and data integrity.
- Optimize Sales & Relationship Management: Identify and capitalize on sales opportunities through individual travelers, corporate accounts, wholesalers, and luxury travel agencies. Strengthen relationships with elite clientele by offering personalized recommendations and VIP experiences.
- Uphold Brand Excellence & Quality Standards: Consistently achieve targeted scores in LQA & IFH Hotel Mystery Shopping audits. Ensure all reservations adhere to the highest standards of data accuracy and guest satisfaction.
- Leverage Advanced Systems & Technology: Demonstrate full proficiency in Opera PMS, Resaweb, and other revenue management tools. Maintain comprehensive knowledge of the hotels telephone system to ensure seamless communication.
- Support Strategic Initiatives: Assist the Reservations & Revenue Management leadership with special projects and strategic initiatives. Contribute to achieving departmental goals, including ALL loyalty program enrollments and guest engagement metrics.
Qualifications
PERSONAL ATTRIBUTES: Adaptability & Agility, Meticulous Attention to Detail, Multitasking & Efficiency, Organizational Excellence, Exceptional Communication & Interpersonal Skills, Problem Solving Mindset.
QUALIFICATIONS: Degree/Diploma in Training and Development or Hotel Management. Working knowledge of Opera, Microsoft Office.
EXPERIENCE: Minimum 2 years experience in Hotel or Resort, as Reservations Agents. Luxury hotel or resort background preferred. Understands the local culture and have worked in the region.
Additional Information: Raffles Dubai, Sheikh Rashid Road, Wafi, 121800 Dubai, United Arab Emirates.
Reservations Agent - Arabic Speaker employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent - Arabic Speaker
✨Tip Number 1
Familiarise yourself with the local culture and luxury hospitality standards in Dubai. Understanding the nuances of the market will help you connect better with potential employers and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Brush up on your knowledge of revenue management strategies and systems like Opera PMS. Being able to discuss these tools confidently during an interview will show that you're prepared and knowledgeable about the role.
✨Tip Number 3
Practice your upselling techniques and personalised engagement skills. Think of examples from your past experiences where you successfully converted inquiries into bookings, as this will be a key part of your role.
✨Tip Number 4
Network with professionals in the luxury hotel sector, especially those who have experience in reservations. They can provide insights and tips that could give you an edge in your application process.
We think you need these skills to ace Reservations Agent - Arabic Speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations and customer service, particularly in luxury settings. Emphasise any experience with Opera PMS or similar systems, as well as your language skills, especially in Arabic.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the luxury market. Mention specific examples of how you've provided exceptional service in previous roles and how you can contribute to Raffles Dubai's reputation for excellence.
Highlight Relevant Skills: In your application, focus on key skills such as attention to detail, communication, and problem-solving. Provide examples of how you've successfully managed guest inquiries and reservations in the past, demonstrating your ability to optimise revenue and enhance guest experiences.
Showcase Cultural Understanding: Given the location and clientele of Raffles Dubai, it's important to demonstrate your understanding of local culture and luxury expectations. Include any relevant experience working in the region or with diverse clientele to show you can cater to their unique needs.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Knowledge of Revenue Management
Make sure to demonstrate your understanding of pricing principles and revenue management strategies during the interview. Be prepared to discuss how you would apply these concepts in a luxury hotel setting, as this will show your potential employer that you are well-versed in optimising revenue.
✨Personalise Your Responses
Since the role involves providing bespoke guest experiences, tailor your answers to reflect your ability to engage with ultra-luxury clientele. Share examples from your past experiences where you successfully personalised service to meet unique guest needs.
✨Highlight Your Attention to Detail
Given the importance of accuracy in handling reservations, emphasise your meticulous attention to detail. Discuss specific instances where your organisational skills helped prevent errors or improved the booking process.
✨Familiarise Yourself with Relevant Technology
Be prepared to talk about your experience with Opera PMS and other relevant systems. If you have used similar tools, mention them and express your willingness to learn quickly, as this will reassure the interviewer of your technical adaptability.
