At a Glance
- Tasks: Manage reservations, handle guest enquiries, and ensure smooth group bookings.
- Company: Join the newly renovated Mercure London Earls Court hotel, part of Accor.
- Benefits: Enjoy discounted stays, free meals, and 50% off in restaurants.
- Other info: Great opportunities for career growth and development within a global brand.
- Why this job: Be part of a dynamic team and enhance guest experiences in a vibrant environment.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 28000 £ per year.
Company Description
The Mercure London Earls Court hotel is a newly renovated property in Southwest London. The property is a large conferencing & group hotel comprising a total of 508 keys, across two distinct brands within Accor, Ibis & Mercure. The London Suite is the main ballroom for all types of events and is extremely versatile, playing a pivotal role in the property’s overall performance. The London Suite is divisible into nine separate meeting rooms, which when combined can be one of the largest pillar-free spaces in London for events up to 1200 guests.
Job Description
- Responsible for individual reservations.
- Knowledge of the full process of group booking and assist the team in case of need, including management of group blocks relating to inventory, payment and group setup.
- Handle enquiries via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe.
- Handle any other department issues related to individual reservations (follow up on prepayment, routing, vouchers…).
- Prepare group information sheets (group movements) and brief all involved prior to the arrival of the group.
- Ensure that no shows are accurately reported and charged.
- Process and input reservations following hotel reservations policy including FIT and TBR Arrival checks and traces.
- Manage payments, cancellations, rooming lists, terms, and conditions.
- Maintain a precise filing system for all Group reservations and correspondence.
- Perform all reservations duties including making and entering reservations as required including TBRs.
- Handle guest complaints and enquiries in an efficient and professional manner.
- Ensure a clear line of communication with other departments for special requests or other reservation-related matters.
- Ensure VIP and complimentary room night procedures are adhered to.
- Ensure Accor brand and company standards are implemented and updated.
- Ensure security and safety procedures are updated and implemented.
- Promote a positive working environment by developing positive team spirit.
- Promote ALL Membership Program.
Customer Relations
- Provide efficient, friendly and professional service to all guests, making all guests' experience positive.
- Take a positive problem-solving approach to guest problems and concerns; call the Manager on Duty if difficulties arise.
- Actively sell and promote hotel facilities and services.
Additional Information
- Employee benefit card offering discounted rates at Accor worldwide.
- Free and delicious meal breaks on duty.
- Complimentary stays in UK and North Ireland.
- Friends & Family discounts.
- 50% food discounts in our restaurants.
- Pension Scheme.
- Eye Test Vouchers.
- Staff Uniforms Provided.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
Candidates must have the right to work in the UK.
Reservation Agent - Maternity Cover employer: Accor Hotels
The Mercure London Earls Court hotel is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With comprehensive benefits including discounted stays, meal breaks, and opportunities for career advancement within the Accor group, employees are encouraged to thrive in a supportive environment. Located in the heart of Southwest London, the hotel provides a unique chance to be part of a dynamic team in a newly renovated property that caters to diverse events and guests.
StudySmarter Expert Advice🤫
We think this is how you could land Reservation Agent - Maternity Cover
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Reservation Agent - Maternity Cover
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Accor Hotels
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Accor Hotels. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
