Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage reservations and ensure a seamless check-in experience for guests.
- Company: Join Pullman London St Pancras, a vibrant part of Accor's hospitality family.
- Benefits: Enjoy competitive pay, free meals, wellness perks, and generous annual leave.
- Other info: Experience a dynamic work environment with opportunities for career advancement.
- Why this job: Be part of a team that values your growth and creativity in hospitality.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 31535 - 31535 £ per year.
Company Description
Why work for Pullman London St Pancras? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! BELIMITLESS
Job Description
Main responsibilities:
- Follows up the administration of reservations thoroughly, making check-in operations easier for the Front Office team.
- To be fully conversant with Opera Cloud and hotel systems.
- Transforms enquiries into reservations to maximise revenue.
- Offer and explain the ALL Accor loyalty program to all customers.
- Ensures that all reservations details are entered into the system precisely and confirmed with the customer.
- Ensures that any requests are passed onto the relevant department for action.
- Helps to optimise occupancy and average room rates.
- Respects and applies the hotel’s pricing policy and implements the Revenue Management policy.
- To be fully aware of the hotel bedroom types, hotel facilities and its location including transport links.
- Ensures all customers first impression of the hotel is a Heartist one.
- To be fully aware of any restricted dates, special offers and promotions.
- Complete checks for duplicate bookings and take necessary action.
- Handles and resolve all customers complaints in an efficient manner.
- Charges all no shows and track them.
- Ensures that all payments are handled securely.
- To provide a hospitable service to the standards laid down in the Pullman Standards Training Manual.
- To maintain at all times the filing and filing system.
- To check all correspondence in connection with reservations and deal with accordingly.
- To be fully aware of all types of bedrooms, all their facilities and locations.
- To be able to offer an alternative (i.e. date, type of room) if we cannot provide what our caller requires.
- To ensure that restricted dates, offer rates and promotions are updated and monitored on a daily basis.
- To run all appropriate reports connected with rooms as laid down in the Reservations Manual and distributed to the General Manager and Welcome Manager – as agreed with your manager.
- To work in accordance with the rooms strategy/top line actions.
- To communicate and co-ordinate group enquiries, rate quotes with the Sales Manager and via the Reservations Manager.
- To ensure that group information and contracts are kept up to date and followed up in line with hotel policy.
- To ensure that the hotel credit policy is adhered to.
- To advise housekeeping of any special requirements requested, i.e. late booking, Z beds, cots and VIPs.
- To develop and maintain good working relationships with all departments in the hotel.
- To attend all relevant training as and when required.
- To attend all Pullman and statutory training sessions as advised by the Reservations Manager.
- To take part in Signature Training and then take Signature phone.
Additional Information:
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK.
- Pension Scheme: Secure your future with our contributory pension plan.
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide.
- Complimentary Meals: Free meals provided while on duty.
- Wellness Perks: Free access to the hotel gym.
- Employee Assistance Programme: Confidential support available 24/7.
- Annual Leave: Up to 33 days of annual leave per year (including public holidays).
- Salary: £15.55 per hour (£31,535 per annum).
The successful candidate must already have eligibility to work in the UK.
Reservation Agent employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Agent
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Pullman London St Pancras and Accor's values. Show us you’re not just another candidate but someone who genuinely connects with our mission of limitless hospitality.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. We want to see how you handle customer complaints or transform enquiries into reservations, so be ready to showcase your skills!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you come to meet us. It shows you care about the role and respect our standards.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It’s a nice touch that keeps you on our radar and shows your enthusiasm for the Reservation Agent position. Plus, it’s a great way to remind us why you’d be a fantastic fit!
We think you need these skills to ace Reservation Agent
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Reservation Agent role. Highlight your relevant experience with reservations and customer service, and mention any familiarity with systems like Opera Cloud. This shows us you’re serious about the position!
Show Your Passion: Express your enthusiasm for hospitality and helping customers. We love candidates who are excited about creating memorable experiences for guests, so share any relevant stories or experiences that demonstrate your passion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Accor Hotels
✨Know Your Stuff
Familiarise yourself with the hotel’s facilities, room types, and location. Being able to discuss these confidently will show that you’re genuinely interested in the role and can help customers with their enquiries.
✨Master the Systems
Get a basic understanding of Opera Cloud and other hotel systems mentioned in the job description. Even if you haven’t used them before, showing that you’re willing to learn can impress your interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer complaints or difficult situations in the past. This is crucial for a Reservation Agent, so demonstrating your ability to provide a hospitable service will set you apart.
✨Be Ready to Discuss Revenue Management
Understand the basics of revenue management and how it applies to hotel bookings. Be prepared to discuss how you would optimise occupancy and average room rates, as this is a key responsibility of the role.