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For Companies At a Glance
- Tasks: Welcome guests warmly and ensure their comfort throughout their stay.
- Company: Ibis Style Paris RĂ©publique Le Marais is a vibrant hotel in the heart of Paris.
- Benefits: Enjoy a 13th month salary, collective bonuses, and 50% transport reimbursement.
- Why this job: Join a dynamic team where your ideas improve guest experiences and foster loyalty.
- Qualifications: Fluent in French and English, with strong teamwork and customer service skills.
- Other info: Training provided on financial management and hotel operations.
Situé entre la Place de la République et le Canal Saint Martin dans le 10ème arrondissement de Paris, l’Ibis Style Paris République Le Marais est un hôtel vivant et dynamique, tout plein de charme apprécié par la clientèle locale et étrangère. Il possède 70 chambres.
Vous assurez un accueil personnalisé et chaleureux, le bien-être des clients est toujours votre priorité. Vous faites le lien avec les différents départements de l’hôtel selon les demandes clients, vous êtes un “facilitateur” reconnu au sein de l’établissement. Vous avez à cœur d’améliorer continuellement la qualité des services de l’hôtel, vos idées sont les bienvenues. Vous êtes garant de la fidélisation du client, ils reviendront sûrement un peu pour vous. Vous serez formé au suivi financier des recettes et veillerez à la sécurité des biens et des personnes. Vous êtes responsable des activités de l’établissement en l’absence de votre hiérarchie : clôture hôtelière, encaissement, et anticipation des besoins du lendemain.
Qualifications
- Attentif aux autres et à l’environnement qui vous entoure : vous contribuez à rendre le séjour aussi irréprochable qu’inoubliable en apportant votre petite touche personnelle !
- Doté d’un solide esprit d’équipe et d’un sens du relationnel aiguisé, vous êtes aux petits soins pour nos clients.
- Très à l’aise en français et en anglais.
- Vous êtes autonome et réactif.
- La maîtrise de soi est l'un de vos principaux atouts.
- Excellent relationnel, réactivité et rigueur.
- Logiciel : OPERA CLOUD.
Informations supplémentaires
- 13ème mois
- Prime d'intéressement collectif
- Prime de participation
- Remboursement 50% du titre de transport
- Mutuelle et Prévoyance du Groupe
- Carte collaborateur Heartists
RECEPTIONNISTE DE NUIT CDI 27H/SEM (H/F) employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RECEPTIONNISTE DE NUIT CDI 27H/SEM (H/F)
✨Tip Number 1
Familiarise yourself with the Ibis Style brand and its values. Understanding their commitment to customer service and hospitality will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your communication skills in both French and English. Since the role requires fluency in both languages, being able to showcase your conversational abilities can set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in hospitality or customer service roles. Be ready to share specific examples of how you've gone above and beyond to ensure customer satisfaction, as this is crucial for the position.
✨Tip Number 4
Demonstrate your problem-solving skills. As a night receptionist, you'll need to handle various situations independently, so be prepared to discuss how you've effectively managed challenges in past roles.
We think you need these skills to ace RECEPTIONNISTE DE NUIT CDI 27H/SEM (H/F)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the night receptionist position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of the hotel and its values that resonate with you, and explain how you can contribute to creating an unforgettable experience for guests.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. Include examples of how you've successfully handled guest interactions, resolved issues, or contributed to team success.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for a role that involves guest relations.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Customer Service Skills
As a night receptionist, your ability to provide personalised and warm service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your attention to detail and commitment to their well-being.
✨Demonstrate Team Spirit
This role requires strong teamwork and communication skills. Be ready to discuss how you've successfully collaborated with others in previous jobs, especially in high-pressure situations, to ensure a seamless experience for guests.
✨Familiarise Yourself with Hotel Operations
Understanding the various departments within a hotel and how they interact is key. Research the hotel's operations and be prepared to discuss how you can facilitate communication between departments to enhance guest satisfaction.
✨Prepare for Financial Responsibilities
Since you'll be involved in financial tasks like closing the hotel and handling payments, brush up on basic financial procedures. Be ready to explain how you would ensure accuracy and security in these processes during your interview.
