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- Tasks: Lead and inspire the reception team to create memorable guest experiences.
- Company: Join the welcoming team at IBIS Birmingham New Street.
- Benefits: Full-time role with opportunities for growth in a supportive environment.
- Other info: Fast-paced environment with a focus on teamwork and guest satisfaction.
- Why this job: Be the heartbeat of our hotel, making every guest feel valued.
- Qualifications: Leadership skills and a passion for exceptional customer service.
The predicted salary is between 25000 - 30000 £ per year.
Feel Welcome at IBIS. At IBIS, we believe that hospitality is about people first. We create spaces where guests feel genuinely welcome and teams feel supported, valued, and empowered to be themselves. At IBIS Birmingham New Street, we are looking for a Reception Team Leader who leads with warmth, confidence, and passion for service. If you enjoy bringing people together, setting the tone on shift, and delivering great guest experiences every day this role is for you.
Your Role
As Reception Team Leader, you’ll be the heartbeat of our Front Office operation. Leading by example, you’ll support your team, ensure smooth daily operations, and create positive, memorable moments for our guests from arrival to departure. This is a hands‑on leadership role in a fast‑paced, guest‑focused environment.
What You’ll Do
- Lead, coach, and inspire the reception team to deliver friendly, efficient, and consistent service
- Oversee front desk operations including check-in, check-out, reservations, billing, and guest enquiries
- Act as a key point of contact for guests, handling feedback and resolving issues with professionalism and care
- Manage rotas, shift coverage, end‑of‑day procedures, banking, and room reconciliation
- Work closely with Housekeeping, Food
Reception Team Leader employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at IBIS or similar places. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Show off your personality! When you get that interview, let your warmth and passion for service shine through. Remember, they want someone who can lead with confidence and create memorable moments for guests.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various guest scenarios or team challenges. Being ready with examples will show you’re the perfect fit for leading the reception team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the IBIS family and making a difference in guest experiences.
We think you need these skills to ace Reception Team Leader
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Reception Team Leader role. Highlight your relevant experience in leading teams and delivering exceptional guest experiences, as this is what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts well, so we can easily see why you’d be a great fit for our team at IBIS Birmingham New Street.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Accor Hotels
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share personal experiences where you went above and beyond for guests, as this will resonate with the values of IBIS and demonstrate that you’re a great fit for the Reception Team Leader role.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult guest or managing a busy shift. Think of examples from your past experiences that showcase your leadership skills and ability to maintain a calm, friendly atmosphere under pressure.
✨Know the Company Culture
Research IBIS Birmingham New Street and understand their commitment to creating welcoming spaces. Be ready to discuss how you can contribute to this culture and support your team in delivering exceptional guest experiences, as this will show that you align with their mission.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about team dynamics, training opportunities, or how success is measured in the role. It shows your interest in the position and helps you gauge if it’s the right fit for you.