Reception Manager - Novotel London Waterloo
Reception Manager - Novotel London Waterloo

Reception Manager - Novotel London Waterloo

London Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the Front Office team, manage guest relations, and ensure a fantastic experience.
  • Company: Join Accor, a global hospitality leader with over 5,500 properties worldwide.
  • Benefits: Enjoy free hotel stays, discounts, continuous learning, and wellness support.
  • Why this job: Be part of a fun, diverse team that values your personality and growth.
  • Qualifications: Fluency in English and a passion for guest relations are essential.
  • Other info: Experience a complimentary night stay to understand guest perspectives.

The predicted salary is between 28800 - 43200 £ per year.

Company Description Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries. With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play. By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible. Job Description Located in the Heart of London , Novotel London Waterloo hotel, it\’s looking for you to bring your sparking personality and social skills in the position of Reception Manager. Are you an ambitious Front Office team leader or Reception Manager at smaller sized Hotel and are you looking to work in a fun, stimulating and engaging environment? Well, then drop your key cards because we would like to hear from you! As part of our team you can have: Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies) Discounted hotel rates all over the world in Accor Hotels Continuously learn and develop yourself with our Accor Academy Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality As our next Reception Manager you.. Are a sparkling, upbeat personality able to quickly build rapport in a fast-paced environment. Will have autonomy over the day to day management of the Front office department in terms of rota’s, team recruitment and purchases whilst, together with the Front Office Manager , you will address guest complaints and provide solutions; Making the link with the different departments of the hotel to ensure a wonderful guest experience. With an open attitude, you will motivate and inspire the front office team to provide high quality services for your guests. All this comes quite naturally as you are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention. We would love you to be pro-active, curious, creative and have a great sense of humour. You enjoy learning yourself whilst developing and teaching the members of your team. As a member of the hotel’s management team, you will participate to management meetings and carry out Duty Management shifts accordingly. A little more information: We believe that our people are at the heart of everything we do which is why we are committed to offering you a comprehensive training programme that will support you at every step in your new role. We offer a place where you can “Be All You Are” as part of a diverse team that delivers memorable hospitality and strives to exceed guests\’ expectations. To ensure you can best welcome and care for our guests you will need to be fluent in English Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand. If you feel you are the right candidate for the role as our Reception Manager,please click‘apply’now! We’d love to hear from you! One more thing… By working at the Novotel London Waterloo you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heartists.ena Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. Additional Information Information on the processing of personal data When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates\’ personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy. #J-18808-Ljbffr

Reception Manager - Novotel London Waterloo employer: Accor Hotels

Accor, a world-leading hospitality group, offers an engaging and dynamic work environment at the Novotel London Waterloo, where employees are encouraged to unleash their personalities and grow professionally. With benefits like free night stays, discounted rates across global properties, and a commitment to employee development through the Accor Academy, team members can thrive in a culture that values diversity and sustainability. Join us to be part of a supportive team that prioritises well-being and delivers memorable experiences for guests.
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Contact Detail:

Accor Hotels Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Reception Manager - Novotel London Waterloo

Tip Number 1

Familiarise yourself with the Novotel brand and its values. Understanding their commitment to sustainability and guest experience will help you align your answers during interviews and demonstrate that you're a good fit for their culture.

Tip Number 2

Network with current or former employees of Accor, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.

Tip Number 3

Prepare examples of how you've successfully managed a front office team in the past. Highlight your leadership skills, ability to handle guest complaints, and how you motivate your team to deliver exceptional service.

Tip Number 4

Showcase your personality during the interview. Since they are looking for someone with a sparkling personality, be sure to let your enthusiasm and sense of humour shine through while discussing your experiences.

We think you need these skills to ace Reception Manager - Novotel London Waterloo

Excellent Communication Skills
Customer Service Orientation
Team Leadership
Conflict Resolution
Time Management
Problem-Solving Skills
Fluency in English
Interpersonal Skills
Attention to Detail
Organisational Skills
Proactive Attitude
Adaptability
Creativity
Ability to Work Under Pressure

Some tips for your application 🫡

Understand the Role: Before applying, make sure you fully understand the responsibilities of a Reception Manager at Novotel London Waterloo. Highlight your relevant experience in managing front office operations and guest relations.

Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, customer service skills, and any experience in a fast-paced hospitality environment.

Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've successfully managed teams or improved guest experiences in previous positions.

Showcase Your Soft Skills: In your application, highlight your interpersonal skills, creativity, and ability to motivate a team. These qualities are essential for a Reception Manager, so provide examples that demonstrate these traits.

How to prepare for a job interview at Accor Hotels

Show Your Sparkling Personality

As a Reception Manager, your personality is key. Be upbeat and engaging during the interview to demonstrate how you can build rapport with guests and team members alike.

Highlight Your Leadership Skills

Discuss your experience in managing a front office team. Share specific examples of how you've motivated and inspired your team to deliver exceptional guest services.

Demonstrate Problem-Solving Abilities

Prepare to discuss how you've handled guest complaints in the past. Show that you can think on your feet and provide effective solutions while maintaining a positive guest experience.

Emphasise Your Commitment to Learning

Talk about your eagerness to learn and develop, both personally and professionally. Mention any relevant training or courses you've undertaken, and express your enthusiasm for the opportunities available at Accor.

Reception Manager - Novotel London Waterloo
Accor Hotels
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