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- Tasks: Lead the Front Office team, manage guest relations, and ensure a fantastic experience for all visitors.
- Company: Join Accor, a global hospitality leader with over 5,500 properties in 110 countries.
- Benefits: Enjoy free hotel stays, discounts at restaurants, and continuous learning opportunities.
- Why this job: Be part of a fun, diverse team that values your personality and growth in a vibrant environment.
- Qualifications: Fluency in English and a passion for guest relations are essential; experience in hospitality is a plus.
- Other info: Experience a complimentary night stay to understand guest perspectives better.
The predicted salary is between 28800 - 43200 £ per year.
Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries. With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play. By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.
Located in the Heart of London, Novotel London Waterloo hotel is looking for you to bring your sparkling personality and social skills in the position of Reception Manager. Are you an ambitious Front Office team leader or Reception Manager at a smaller sized hotel and are you looking to work in a fun, stimulating and engaging environment? Well, then drop your key cards because we would like to hear from you!
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality.
As our next Reception Manager you:
- Are a sparkling, upbeat personality able to quickly build rapport in a fast-paced environment.
- Will have autonomy over the day-to-day management of the Front Office department in terms of rotas, team recruitment and purchases whilst, together with the Front Office Manager, you will address guest complaints and provide solutions; making the link with the different departments of the hotel to ensure a wonderful guest experience.
- With an open attitude, you will motivate and inspire the front office team to provide high quality services for your guests.
- Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
- Are pro-active, curious, creative and have a great sense of humour.
- Enjoy learning yourself whilst developing and teaching the members of your team.
- As a member of the hotel’s management team, you will participate in management meetings and carry out Duty Management shifts accordingly.
We believe that our people are at the heart of everything we do which is why we are committed to offering you a comprehensive training programme that will support you at every step in your new role. We offer a place where you can “Be All You Are” as part of a diverse team that delivers memorable hospitality and strives to exceed guests' expectations.
To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
If you feel you are the right candidate for the role as our Reception Manager, please click ‘apply’ now! We’d love to hear from you!
One more thing… By working at the Novotel London Waterloo you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Reception Manager - Novotel London Bridge employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager - Novotel London Bridge
✨Tip Number 1
Familiarise yourself with the Novotel brand and its values. Understanding their commitment to sustainability and guest experience will help you align your answers during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of Accor or Novotel. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Reception Manager position.
✨Tip Number 3
Prepare to showcase your leadership skills and experience in managing a front office team. Think of specific examples where you've successfully resolved guest complaints or improved team performance, as these will be key discussion points in your interview.
✨Tip Number 4
Demonstrate your passion for hospitality and guest relations. Be ready to share stories that highlight your ability to connect with guests and create memorable experiences, as this is crucial for the Reception Manager role at Novotel.
We think you need these skills to ace Reception Manager - Novotel London Bridge
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Reception Manager at Novotel London Bridge. Highlight your relevant experience in managing front office operations and guest relations.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your leadership abilities, customer service skills, and any experience in a fast-paced hospitality environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've successfully managed teams or improved guest experiences in previous positions.
Showcase Your Soft Skills: In your application, highlight your interpersonal skills, creativity, and ability to motivate a team. These qualities are essential for a Reception Manager, so provide examples that demonstrate these traits.
How to prepare for a job interview at Accor Hotels
✨Show Your Sparkling Personality
As a Reception Manager, your personality is key. Be upbeat and engaging during the interview to demonstrate how you can build rapport with guests and team members alike.
✨Highlight Your Leadership Skills
Discuss your experience in managing a front office team. Share specific examples of how you've motivated and inspired your team to deliver exceptional guest services.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you've handled guest complaints in the past. Show that you can think on your feet and provide effective solutions while maintaining a positive guest experience.
✨Emphasise Your Commitment to Learning
Talk about your eagerness to learn and develop, both personally and professionally. Mention any relevant training or courses you've undertaken, and express your enthusiasm for the Accor Academy.
