At a Glance
- Tasks: Welcome guests and ensure they have a memorable experience from arrival to departure.
- Company: Join a vibrant team in the hospitality industry focused on guest satisfaction.
- Benefits: Enjoy free meals, paid holidays, and even free stays across the UK!
- Other info: Flexible hours and opportunities to work in both reception and food & beverage.
- Why this job: Be the first point of contact and create lasting impressions for guests.
- Qualifications: Previous experience in hospitality and excellent customer service skills are preferred.
The predicted salary is between 20000 - 25000 £ per year.
Receptionist role: First impressions are everything. As a Receptionist, you will take care of the guests from their arrival through to their departure by ensuring they have a memorable experience with us.
Responsibilities:
- Welcomes guests and takes care of them from their arrival through to departure
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
- Helps encourage customer loyalty by building friendly, personalized relationships
- Anticipates guests' needs and takes them into consideration
- Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
- Handles phone calls and emails
- Passes information on as necessary to other departments (floor staff, technical, etc.) and to other members of the front-desk team
- Work both in reception and F&B sides (Breakfast & Restaurant/Bar)
- Able to work in the kitchen to prepare and serve breakfast, replenish buffet, etc.
Qualifications:
- Previous experience in a similar role and Opera knowledge is preferable
- Friendly, approachable with excellent customer service skills
- Flexibility in working hours is essential
- Basic IT skills
Benefits:
- Free meals on duty
- Paid holidays
- Free stays in UK
- Cycle to work scheme
- Pension scheme
- And much more...
Reception & Breakfast Team Member employer: Accor Hotels
Join our vibrant team as a Reception & Breakfast Team Member, where we prioritise creating memorable experiences for our guests. With a strong focus on employee well-being, we offer free meals on duty, generous paid holidays, and opportunities for personal growth in a friendly and supportive work environment. Located in a bustling area, our company fosters a culture of teamwork and customer loyalty, making it an excellent place to develop your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reception & Breakfast Team Member
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of scenarios where you can demonstrate your friendly and approachable nature. Role-play with a friend if you need to!
✨Tip Number 3
Don’t forget to highlight your flexibility during the interview. Being able to adapt to different shifts and tasks is key in hospitality, so share examples of how you've successfully managed changing situations in the past.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reception & Breakfast Team Member
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable side. Remember, first impressions matter!
Tailor Your Experience:Make sure to highlight any previous experience that relates to the Reception & Breakfast Team Member role. If you've worked in hospitality or have customer service skills, shout about them! We love seeing how your background fits with what we do.
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the good stuff. Use bullet points if it helps, and make sure to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Accor Hotels
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them unique in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Reception & Breakfast Team Member, customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you built relationships and anticipated their needs, as this will demonstrate your fit for the role.
✨Practice Common Interview Questions
Think about common questions you might be asked, such as how you handle difficult guests or how you prioritise tasks during busy periods. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter, especially in a front-facing role. Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of presentation in the hospitality sector.
