At a Glance
- Tasks: Welcome guests and ensure they have an unforgettable stay with exceptional service.
- Company: Join Accor, a global leader in responsible hospitality with diverse brands.
- Benefits: Enjoy exclusive perks, career growth opportunities, and recognition for your hard work.
- Other info: Flexible shifts and a supportive environment to grow your career.
- Why this job: Be part of a passionate team and create memorable experiences for guests.
- Qualifications: Service-focused personality; experience is a plus but not essential.
The predicted salary is between 13 - 16 £ per hour.
Company Description
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fully discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, join us and become a Heartist®.
Job Description
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What You Will Be Doing
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Dealing with payments (credit cards and cash)
- Communicate with guests by emails and on the phone
- Willing to work morning or afternoon shifts according to the needs of the business
- Enroll our guests to Accor Loyalty Membership
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Service focused personality is essential; experience is an asset
- Dealing with guest complaints following Accor standards
- Great communications with all departments
- Making sure all important information is passed to next shift and your colleagues
- Assure task list has been done
- Being proactive in sorting out problems
- Working with Opera or a related system is a plus
- Fluency in English
Qualifications
Your experience and skills include:
- Previous experience ideal but not essential.
- Service focused personality is essential.
- Additional Information: Experience is an asset. Prior experience working with Opera or a related system. Fluency in English. Additional languages are a plus.
- Ability to cover day shifts where needed is essential.
Reception Agent - 30 hours employer: Accor Hotels
At Accor, we pride ourselves on being a leading employer in the hospitality industry, offering a vibrant work culture where passion and innovation thrive. As a Reception Agent, you will be part of a supportive team that values your growth and provides numerous opportunities for career advancement, both locally and globally. With exclusive benefits and a commitment to creating meaningful experiences for our guests and colleagues, joining Accor means becoming a Heartist® in a truly rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Agent - 30 hours
✨Tip Number 1
Get to know the company! Before your interview, dive into Accor's values and mission. This way, you can show how your passion for hospitality aligns with their vision. Plus, it’ll help you stand out as someone who genuinely cares about being a Heartist®.
✨Tip Number 2
Practice makes perfect! Role-play common reception scenarios with a friend or family member. This will help you feel more confident when dealing with guest requests and complaints, ensuring you provide that exceptional service Accor is known for.
✨Tip Number 3
Be proactive during your interview! Think of ways you can enhance a guest’s stay and share those ideas. This shows your initiative and service-focused personality, which are key traits for a Reception Agent at Accor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to connect directly with us.
We think you need these skills to ace Reception Agent - 30 hours
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your service-focused personality and how you’ve made guests feel special in the past. We want to see that you’re ready to be a Heartist®!
Tailor Your Application:Make sure to customise your application for the Reception Agent role. Highlight relevant skills and experiences that match the job description. We appreciate when candidates take the time to connect their background with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to understand your story without having to decipher it, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Accor!
How to prepare for a job interview at Accor Hotels
✨Know the Company
Before your interview, take some time to research Accor and its values. Understand their commitment to responsible hospitality and what it means to be a Heartist®. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Service Skills
As a Reception Agent, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Think about how you can demonstrate your service-focused personality during the interview, as this is essential for the role.
✨Practice Common Scenarios
Anticipate questions related to guest interactions, such as handling complaints or upselling services. Practising these scenarios will help you feel more confident and articulate during the interview. Remember, they want to see how you would handle real-life situations!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for growth, or how they support their staff in providing memorable experiences. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
