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For Companies At a Glance
- Tasks: Ensure a personalised and high-quality guest experience throughout their stay.
- Company: Join Accor, a global leader in hospitality that values your individuality.
- Benefits: Enjoy a supportive culture, opportunities for growth, and a commitment to diversity and inclusion.
- Why this job: Be part of a team that challenges the status quo and makes a real impact in hospitality.
- Qualifications: Advanced English and customer service skills are essential.
- Other info: Accor promotes a welcoming environment and prioritises diverse talents.
Por que trabalhar para a Accor? Somos muito mais do que um líder mundial em Hotelaria. Sejam bem-vindos à rede que valoriza como você é. Você poderá encontrar um trabalho e uma marca que correspondam à sua personalidade. Apoiamos você a crescer e aprender todos os dias, garantindo que o trabalho traga um propósito à sua vida, para que, durante sua jornada conosco, você possa continuar a explorar as possibilidades ilimitadas da Accor. Ao ingressar na Accor, cada capítulo de sua história é seu para escrever e juntos podemos imaginar a hospitalidade de amanhã. Faça o que você ama, cuide do mundo, ouse desafiar o status quo! #BELIMITLESS
Descrição da vaga: Assegurar a qualidade da experiência da hospedagem, antes, durante e depois da estada do cliente, de forma personalizada, contribuindo para sua fidelização. Dar ao hóspede a escolha entre a independência e o auxílio, identificando seu perfil e adaptando o atendimento a essas características.
Qualificações: Inglês Avançado, Atendimento ao Cliente.
Informações adicionais: Nosso compromisso com a Diversidade & Inclusão: Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo pessoas com deficiência.
Recepcionista Bilíngue employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recepcionista Bilíngue
✨Tip Number 1
Familiarise yourself with the Accor brand and its values. Understanding their commitment to diversity and inclusion will help you align your personal values with theirs, making you a more attractive candidate.
✨Tip Number 2
Practice your bilingual communication skills, especially in English and any other relevant language. Being able to demonstrate your fluency during an interview can set you apart from other candidates.
✨Tip Number 3
Research common customer service scenarios in the hospitality industry. Being prepared to discuss how you would handle various situations can showcase your problem-solving skills and customer-centric approach.
✨Tip Number 4
Network with current or former employees of Accor. They can provide valuable insights into the company culture and what it takes to succeed as a bilingual receptionist, giving you an edge in your application.
We think you need these skills to ace Recepcionista Bilíngue
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Bilingual Receptionist at Accor. Tailor your application to highlight relevant experience in customer service and language proficiency.
Highlight Language Skills: Since the role requires advanced English, emphasise your language skills in your CV and cover letter. Provide examples of how you've used your language abilities in previous roles or experiences.
Personalise Your Cover Letter: Craft a cover letter that reflects your personality and passion for hospitality. Mention why you want to work for Accor specifically and how you align with their values of diversity and inclusion.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application demonstrates attention to detail, which is crucial in a reception role.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Bilingual Skills
As a bilingual receptionist, it's crucial to demonstrate your language proficiency during the interview. Be prepared to switch between languages seamlessly and showcase your ability to communicate effectively with diverse guests.
✨Understand the Company Culture
Research Accor's values and mission. They emphasise diversity and inclusion, so be ready to discuss how you can contribute to a welcoming environment for all guests and colleagues.
✨Highlight Customer Service Experience
Prepare examples from your past roles where you provided exceptional customer service. Focus on situations where you personalised the experience for guests, as this aligns with the job's requirements.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about their approach to guest satisfaction or how they support employee development, which reflects your commitment to growth within the organisation.
