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- Tasks: Welcome guests and ensure a smooth, secure environment during the night.
- Company: Join Accor, a global leader in responsible hospitality with 45 brands.
- Benefits: Earn £13.33/hour, enjoy free night stays, and discounts at Accor restaurants.
- Why this job: Make a real impact on guest experiences while growing your career globally.
- Qualifications: 1 year in retail or hospitality, excellent communication, and a positive attitude.
- Other info: Explore limitless opportunities across 5,000 hotels in over 100 countries.
The predicted salary is between 11 - 16 £ per hour.
Company Description
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself; they all share a common ambition: to keep innovating and challenging the status‑quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be exactly who you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Job Description
The Night Auditor welcomes all guests and takes care of them from arrival through to departure. They contribute to guest satisfaction by providing high quality services with a warm and friendly approach. They ensure a smooth and secure environment for all the guests during the night.
- Ensure all diary events, flags and specials are actioned.
- Check and pass on all guest mail, messages and parcels promptly.
- Ensure an accurate cashiering balance is performed at the completion of shifts.
- Complete all audit tasks as specified by the Night Auditors checklist.
- Answer, as promptly as possible, all incoming calls.
- Ensure reports are distributed.
- Process wake‑up calls.
- Ensure necessary handover of information is passed on to the oncoming shift.
Qualifications
- 1 year experience in retail, hospitality or a customer‑facing role.
- Excellent communication skills.
- Strong organisational skills.
- A positive, can‑do attitude.
Additional Information
- £13.33 per hour.
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies).
- Discounted hotel rates all over the world in Accor Hotels.
- Continuously learn and develop yourself with our Accor Academy.
- Support your wellbeing in your professional and personal lives.
- Grow your experience anywhere. Explore limitless opportunities across 5,000 hotels in over 100 countries.
- Participate actively in initiatives to build a more inclusive and sustainable world.
- And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa.
Night Auditor- flexible contract in Reading employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor- flexible contract in Reading
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might know of openings or can put in a good word for you, which can make all the difference.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common interview questions your way. The more comfortable you are talking about your experience and skills, the better you'll come across to potential employers.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your application reflects who you are. Accor values authenticity, so let your passion for hospitality shine through.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in their minds. It shows you're genuinely interested in the role and can help you stand out from other candidates.
We think you need these skills to ace Night Auditor- flexible contract in Reading
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! We want to see how you connect with the idea of being a Heartist® and how you can contribute to creating memorable experiences for our guests.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Night Auditor role. Highlight your relevant experience in customer-facing roles and any specific skills that match the job description. We appreciate when applicants take the time to show us why they’re a great fit!
Be Clear and Concise: Keep your application straightforward and to the point. We love a well-structured application that’s easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Accor. We can’t wait to hear from you!
How to prepare for a job interview at Accor Hotels
✨Know Your Role Inside Out
Before the interview, make sure you understand the Night Auditor role thoroughly. Familiarise yourself with the key responsibilities like guest satisfaction, cashiering balance, and handling calls. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Night Auditor, you'll be interacting with guests regularly. Prepare examples of how you've provided excellent customer service in previous roles. Highlight your communication skills and your ability to create a warm, friendly atmosphere, as this aligns perfectly with the Heartist® philosophy.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, especially when it comes to managing tasks during the night shift. Be ready to discuss how you prioritise tasks and ensure everything runs smoothly. You might even want to share a specific instance where your organisational skills made a difference.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or opportunities for growth within Accor. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Plus, it leaves a positive impression on the interviewer!