At a Glance
- Tasks: Provide top-notch service for guest registration and ensure a memorable experience.
- Company: Join Accor, a global leader in responsible hospitality with over 5,600 hotels.
- Benefits: Earn £13.45/hour, enjoy free hotel stays, and discounts at restaurants worldwide.
- Other info: Explore limitless opportunities across 5,000 hotels in over 100 countries.
- Why this job: Become a Heartist® and create lasting memories for guests while growing your career.
- Qualifications: Experience in customer service, excellent communication, and a positive attitude required.
The predicted salary is between 30000 - 32450 £ per year.
Overview
Join Accor, where life pulses with passion.
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be who you are.
You will be in a supportive place to grow, to fulfill yourself, to discover other professions and pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world.
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart, join us and become a Heartist®.
Job Description
- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
- Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety.
Qualifications
- Some experience in retail, hospitality or a customer facing role
- Excellent communication skills
- Strong organisational skills
- A positive, can-do attitude
- Additional Information
- Hourly rate £13.45.
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies).
- Discounted hotel rates all over the world in Accor Hotels.
- Continuously learn and develop yourself with our Accor Academy.
- Support your wellbeing in your professional and personal lives.
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
- Participate actively in initiatives to build a more inclusive and sustainable world.
- And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality.
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Front Office Team Member- Flexible in Reading employer: Accor Hotels
Accor Hotels is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of London. With competitive pay and opportunities for personal and professional growth, employees are encouraged to thrive in a supportive environment that prioritises guest satisfaction and teamwork. Join us to be part of a dynamic team where your contributions directly enhance the hospitality experience.
