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- Tasks: Provide exceptional customer service and manage guest registrations and calls.
- Company: Accor Hotels, a global leader in hospitality with a focus on guest experience.
- Benefits: Competitive hourly rate, free night stays, and growth opportunities worldwide.
- Other info: Exciting career growth within Accor's extensive global network.
- Why this job: Join a vibrant team and make guests feel at home while advancing your career.
- Qualifications: Strong communication skills, organisational abilities, and a positive attitude.
The predicted salary is between 12 - 15 £ per hour.
Accor Hotels is looking for guests-focused team members in Reading. You will act as a Heartist® providing excellent customer service during guest registration and managing calls. The ideal candidate possesses strong communication and organizational skills, along with a positive attitude.
Enjoy a competitive hourly rate, fantastic perks including free night stays, and opportunities for growth across Accor's global network. Applicants must be eligible to work in the UK and hold a current work visa.
Front Office Guest Services Specialist - Growth & Benefits in Reading employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Guest Services Specialist - Growth & Benefits in Reading
✨Tip Number 1
Make sure to research Accor Hotels and their values. Understanding what it means to be a Heartist® will help you connect with the team during interviews and show that you're genuinely interested in providing excellent customer service.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with guests, try role-playing common scenarios with friends or family. This will help you feel more confident when handling guest registrations and calls.
✨Tip Number 3
Don’t forget to highlight your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks at once. This will show that you can handle the fast-paced environment of front office services.
✨Tip Number 4
Apply through our website for the best chance of landing the job! We want to see your application and get to know you better, so don’t hesitate to showcase your positive attitude and enthusiasm for the role.
We think you need these skills to ace Front Office Guest Services Specialist - Growth & Benefits in Reading
Some tips for your application 🫡
Show Your Heartist® Spirit: When writing your application, let your passion for customer service shine through. We want to see how you embody the Heartist® philosophy and how you can create memorable experiences for our guests.
Highlight Your Skills: Make sure to showcase your strong communication and organisational skills in your application. We’re looking for candidates who can manage calls and guest registrations with ease, so give us examples of how you've done this before!
Keep It Positive: A positive attitude is key in our industry! Use your application to convey your enthusiasm for the role and how you approach challenges with a smile. We love seeing candidates who are ready to bring good vibes to our team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the details about the role and our fantastic perks right there!
How to prepare for a job interview at Accor Hotels
✨Know Your Guest Services
Familiarise yourself with the key responsibilities of a Front Office Guest Services Specialist. Understand what it means to be a Heartist® and how you can provide exceptional customer service during guest registration and calls.
✨Show Off Your Communication Skills
Prepare to demonstrate your strong communication abilities. Think of examples where you've effectively handled guest inquiries or resolved issues, as this will showcase your fit for the role.
✨Stay Organised
Highlight your organisational skills by discussing how you manage multiple tasks in a busy environment. Consider sharing specific strategies you use to stay on top of your responsibilities, especially during peak times.
✨Bring a Positive Attitude
Accor Hotels values positivity, so come ready to show your enthusiasm for the role. Share experiences that reflect your upbeat nature and how it has positively impacted your work and interactions with guests.