At a Glance
- Tasks: Welcome and engage guests, creating personalised experiences that reflect Raffles' elegance.
- Company: Join the prestigious Raffles Doha, known for its luxury and exceptional service.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Other info: Fluency in multiple languages is a plus; embrace cultural sensitivity and emotional intelligence.
- Why this job: Be part of a legacy brand, making unforgettable memories for guests while enhancing your hospitality skills.
- Qualifications: Degree in Hospitality or related field; 1-2 years in luxury guest-facing roles required.
The predicted salary is between 28800 - 43200 £ per year.
Company DescriptionThe Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffleswith one of the world's most historic addresses.
This fine Grade II* Edwardian building has beentransformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, thelatest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom andevent space. Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions andconnections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
Job DescriptionAn exceptional opportunity presents itself for a Raffles Ambassador to join the Raffles London at the OWO.
Reporting into Front Office Manager , you will take great pride in ensuring our operation has a guest centred focus in everything that we do, while contributing towards a supportive and engaging environment within the Front Office team to achieve this. This role requires a confident, courteous and warm manner towards building strong relationships with our guests while being predominately based in our Grand Lobby. We require a strong willingness to work in a fast paced and ultra-luxury environment, whilst being able to meet the elevated expectations of our guests.
Responsibilities
Building meaningful relationships with our guests, while creating a sense of place in our Grand Lobby with a heartfelt approach towards achieving this.
To have a strong understanding of established team goals and standard operating procedures, while being able to deliver on these shared goals within a Team based environment.
Providing a professional and courteous service to our guests, whilst maintaining LQA and Forbes standards across the operation.
Taking and proactive approach towards resolving guest complaints, inquiries or concerns in a courteous and efficient manner, whilst being able to identify appropriate situations when these should be escalated.
Ensuring that appropriate follow through is made with all guest requests and ensuring that problems are resolved, with expectations being exceeded.
Maintaining good organisational skills towards daily tasks and ensuring these are carried out with a high level of efficiently and professionalism.
Additional responsibilities as assigned in absence of the line manager or Front Office Manager.
Performance of additional duties as required or assigned including working in different departments than usually assigned.
Qualifications
A confident approach towards building new relationships with guests
A genuine and captivating personality, with a true passion for guest service
A wiliness and eagerness to contribute towards setting up pre-opening standards and objectives in line with the broader Raffles vision
A proven track record and ability to provide high levels of service under pressure
Exceptional communication and customer service skills, both written and spoken
Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance
Well developed technical and computer skills
An understanding and willingness to contribute to a 24h operational schedule when required, however this roll will not include night coverage as a standard
Additional InformationWhy join our Raffles team?Not only will you be joining one of the world's best hotels you will also receive great benefits including:
28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
Staff meals whist on duty.
Free dry cleaning for uniform.
Employer pension contribution of 3%
Enhanced sick pay.
Enhanced maternity, paternity and adoption pay.
Life Assurance 1x salary
Employee assistance program, including virtual GP and financial advice.
Season ticket loans and cycle to work scheme.
Colleague gifting to celebrate special occasions.
Paid days off to move house or give back time to a charity of your choice.
Internal learning and development programmes tailored to you.
Fun-filled events, whether that's a pub quiz, team run or festive party.
Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
Worldwide development opportunities across Accor's extensive brand portfolio.
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Raffles Ambassador in London employer: Accor Hotels
At Raffles Doha, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values warmth, elegance, and personal connection. Our team members enjoy comprehensive training and growth opportunities within the luxury hospitality sector, alongside competitive benefits and a supportive environment that encourages creativity and excellence in guest service. Join us to be part of a legacy that celebrates both individual contributions and the rich cultural tapestry of Qatar.
StudySmarter Expert Advice🤫
We think this is how you could land Raffles Ambassador in London
✨Tip Number 1
Familiarise yourself with the Raffles brand and its values. Understanding the essence of luxury hospitality and what sets Raffles apart will help you embody their ethos during interviews and interactions.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in luxury hotels. Attend events or join online forums to connect with others who can provide insights or even referrals for the Raffles Ambassador role.
✨Tip Number 3
Showcase your interpersonal skills by engaging in conversations with guests in your current role or during networking events. Practice active listening and personalisation techniques to demonstrate your ability to create memorable experiences.
✨Tip Number 4
Research the local culture and attractions in Doha. Being knowledgeable about Qatari culture and local experiences will allow you to suggest tailored activities and dining options, showcasing your commitment to guest satisfaction.
We think you need these skills to ace Raffles Ambassador in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Raffles Ambassador. Familiarise yourself with the key tasks such as guest engagement and experience personalisation to tailor your application accordingly.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous guest-facing roles in luxury settings. Mention specific examples where you've created memorable experiences or built strong relationships with guests.
Showcase Language Skills:If you have proficiency in languages other than English, such as Arabic, French, Russian, or Chinese, be sure to highlight this in your application. It can set you apart from other candidates and is a strong asset for the role.
Personalise Your Application:Craft a personalised cover letter that reflects your passion for hospitality and human connection. Mention why you are drawn to the Raffles brand and how you embody their values of warmth and elegance.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Guest Engagement Skills
As a Raffles Ambassador, your ability to connect with guests is crucial. Prepare examples of how you've built relationships with guests in previous roles, highlighting your personalised approach and attention to detail.
✨Demonstrate Cultural Awareness
Familiarity with Qatari culture and the luxury hospitality sector is key. Research local customs and traditions, and be ready to discuss how you can incorporate this knowledge into enhancing guest experiences.
✨Highlight Your Experience with Personalisation
Think of specific instances where you've tailored experiences for guests. Be prepared to share how you anticipate needs and create memorable moments, as this aligns perfectly with the role's responsibilities.
✨Exude Confidence and Charisma
Your grooming and presence are part of the Raffles brand. Practice your body language and communication style to ensure you come across as confident and approachable during the interview.
