At a Glance
- Tasks: Keep public areas spotless and create a welcoming atmosphere for guests.
- Company: Join the prestigious Raffles London at The OWO, a luxury hotel experience.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in hospitality.
- Other info: Work in a vibrant environment with a focus on health and safety.
- Why this job: Be part of a dynamic team and enhance guest experiences every day.
- Qualifications: Attention to detail, teamwork, and a passion for exceptional service.
The predicted salary is between 22000 - 28000 £ per year.
Company Description: The Raffles London at The OWO and The OWO Residences by Raffles operates a 120‑room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars featuring our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness and a 600‑seated grand ballroom.
Scope Of Position: Your role will be responsible for ensuring the cleanliness and orderly presentation of assigned public areas and maintaining a positive overall impression of the hotel according to the Raffles London procedures and standards. Supporting and working closely with the Senior Housekeeper and the Assistant Executive Housekeeper overseeing all aspects of public areas cleaning on the front & back of the hotel and the residences. You will work in close contact with other departments throughout the Hotel and the Residences to ensure a smooth and consistent service, surpassing the guests’ expectations.
Responsibilities:
- Follow the daily task list of maintaining the Hotel and the Residence public areas.
- Be intuitive by adapting the frequency of cleaning according to the number of guests in public areas.
- Find a work balance between priority and non-priority jobs.
- Keep yourself informed about the events, the occupancy and the outlet bookings at the beginning of and during your shift.
- Clean public areas, restaurant, guest, and staff toilets according to the Raffles Standard Operation Procedure.
- Use the appropriate cleaning chemicals on all surfaces as per the Raffles operating procedures.
- Keep the service areas clean, tidy and well stocked through the shift.
- Report any loss/damage to linen, furniture, fixtures, or equipment and ensure the follow up with the Housekeeping Department.
- Report any technical issues, stains on furniture and carpets promptly for immediate action.
- Perform regular deep cleaning of all areas of hotel as instructed.
- Interact with guests in a caring, respective and positive manner, assist the guest proactively.
- Have a great knowledge of the Hotel and the Residence facilities including the opening hours of all hotel outlets.
- Handover any lost property found in the public areas to the Security Department.
- Additional responsibilities in absence of line manager or senior employee.
- Perform other duties as required or assigned including working in a different department or restaurant than usually assigned.
Health and Safety: Ensure that all potential and real hazards are reported immediately and rectified. Be fully conversant with all departmental Fire, Emergency and Bomb procedures. Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them. Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
This document reflects the job content at time of writing and will be subject to periodic change in the light of changing operational and environmental requirements. Such changes will be discussed with the jobholder and the job description amended accordingly.
Qualifications:
- Essential: Able to provide exceptional cleaning and service for the guests with extremely attention to details. Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation. Able to work within a team. Professional and well-groomed. A proven track record and ability to provide high levels of service under pressure. Exceptional communication and customer service skills, both written and spoken. Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance. An understanding and willingness to contribute to a 24h operational schedule when required.
- Desirable: Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Public Area Attendant employer: Accor Hotels
At Raffles London at The OWO, we pride ourselves on creating a vibrant and inclusive work culture that values teamwork and exceptional service. As a Public Area Attendant, you will enjoy opportunities for personal and professional growth within a luxury hotel environment, while being part of a prestigious establishment located in the heart of Whitehall. Our commitment to employee well-being is reflected in our comprehensive benefits package and the chance to work alongside industry leaders in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Public Area Attendant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Accor Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Accor Hotels
Don't be shy about reaching out to Accor Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Public Area Attendant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Accor Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Accor Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
