At a Glance
- Tasks: Provide top-notch service to guests and create a welcoming atmosphere.
- Company: Join Pullman London St Pancras, a vibrant part of Accor's hospitality family.
- Benefits: Enjoy competitive pay, free meals, wellness perks, and up to 33 days annual leave.
- Other info: Flexible hours perfect for students, with opportunities for growth.
- Why this job: Be part of a dynamic team and make every guest's experience memorable.
- Qualifications: Experience in hospitality and a passion for customer service.
Company Description
Why work for Pullman London St Pancras? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!
Job Description
Overview of duties:
- Behaves and acts in an exemplary fashion, embodying the brand mind-set.
- Welcomes guests and provides a high standard of service in the F&B point of sale or meeting rooms.
- Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour.
Main responsibilities:
Customer relations:- Provides a friendly and personalised welcome for guests.
- Offers attentive service and adapts to any constraints guests may have.
- Heeds any remarks made by guests and ensures follow-up.
- Establishes good relations with guests, offering advice and fostering customer loyalty.
- Prepares the point of sale and preparation areas.
- Welcomes guests and provides waiter service.
- Cleans and tidies the restaurant and preparation areas after closing.
- Before every work shift, finds out about dish composition and any shortages.
- Organises his/her work to suit fluctuations in numbers, events and guests.
- Ensures the equipment used remains in good condition.
- Completes regular floor checks and clears dirty trays from all levels.
- Takes & processes all guest orders over the deck phone.
- Communicates and cooperates closely with the other departments (kitchens, bars, lobby, banquet etc).
- Is attentive to and respects guests' needs.
- Helps increase customer loyalty through quality of service.
- Conveys an attitude in tune with the brand, contributing to the friendly atmosphere of the restaurant and dining rooms.
- Recommends and promotes the F&B and bar offers.
- Is familiar with the hotel's services and latest offers.
- Takes part in meeting the department's targets by respecting the procedures and internal audits applicable in the hotel.
- Helps manage crockery and appliances by avoiding breakages.
- May be asked to help with inventories.
- Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations.
- Respects the instructions and safety guidelines for the equipment used.
- Applies the hotel's security regulations (in case of fire etc).
- Respects the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc).
Reporting line: Reports to Food & Beverage Services Manager.
Qualifications:
Education / Professional experience:- Vocational degree in hospitality or F&B studies.
- At least 3 years' professional experience.
- Computer literate.
- Language: fluent in the national language, operational English and a 3rd language would be a plus.
- Guest oriented, service minded and attention to quality.
- Sales acumen.
- Good level of general culture.
- Excellent presentation.
- Team leader, a natural leader.
- Well organised.
- Autonomous.
- Creative.
Additional Information:
- Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK.
- Pension Scheme: Secure your future with our contributory pension plan.
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide.
- Complimentary Meals: Free meals provided while on duty.
- Wellness Perks: Free access to the hotel gym.
- Employee Assistance Programme: Confidential support available 24/7.
- Annual Leave: Up to 33 days of annual leave per year (including public holidays).
- Salary: £15.55 per hour (£31,535 per annum) + monthly service charge.
The successful candidate must already have eligibility to work in the UK.
Part Time Evening Waiter employer: Accor Hotels
Accor Hotels is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of London. With competitive pay and opportunities for personal and professional growth, employees are encouraged to thrive in a supportive environment that prioritises guest satisfaction and teamwork. Join us to be part of a dynamic team where your contributions directly enhance the hospitality experience.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Evening Waiter
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Accor Hotels and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Accor Hotels that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Accor Hotels.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Accor Hotels get a sense of who you are beyond your experience!
How to prepare for a job interview at Accor Hotels
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Accor Hotels and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
