At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and ensure memorable experiences.
- Company: Join a vibrant hotel within the Accor network, known for its diverse brands.
- Benefits: Enjoy discounts, free meals, complimentary stays, and health insurance.
- Other info: Great opportunities for growth and development in a supportive environment.
- Why this job: Be part of a team that values heartfelt service and local discovery.
- Qualifications: Service-focused personality; experience with guest interactions is a plus.
The predicted salary is between 20000 - 25000 € per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
At Hawkwell House, our team reflects Mercure’s spirit of heartfelt service and local discovery, offering a supportive workplace and a guest experience rooted in Oxford’s unique character. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What you will be doing:
- Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service
- Willing to work morning or afternoon shifts according to the needs of the business
- Enroll our guests in Accor Loyalty Membership
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel
- Service focused personality is essential; experience is an asset
- Dealing with guest complaints following Mercure standards
- Great communication with all departments
- Making sure all important information is passed to the next shift and your colleagues
- Assure the task list has been done
- Being proactive in sorting-out problems
- Working with Opera or related systems is a plus
- Fluency in English
Your experience and skills include:
- Greet, check in, check out, respond to requests, and settle accounts while providing exceptional service
- Take the initiative to add a personalized experience
- Dealing with payments (credit cards)
- Communicate with guests by email and on the phone
- Problem solving
- Service focused personality is essential
Additional Information:
Experience is an asset. Prior experience working with Opera or a related system. Additional languages are a plus.
Your team and working environment:
The Hawkwell House team embodies Mercure’s welcoming and locally inspired culture, creating a warm, authentic environment where guests and colleagues feel at home. Our property blends charm, character, and genuine hospitality in everything we do.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
PERKS FOR YOU:
- Employee benefit card offering discounted rates at Accor worldwide
- Free and delicious meal breaks on duty
- Complimentary stays in the UK and North Ireland
- Friends & Family discounts
- 50% food discounts in our restaurants
- Pension Scheme
- Health Insurance
- Cycle-to-work scheme
- Staff Uniforms Provided
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
Candidates must have the right to work in the UK.
Front office team member in Oxford employer: Accor Hotels
At Hawkwell House, part of the esteemed Accor network, we pride ourselves on fostering a supportive and inclusive work environment that champions personal growth and development. Our team embodies the spirit of heartfelt service, ensuring every guest experience is memorable while enjoying unique benefits such as discounted stays, meal breaks, and opportunities for career advancement within a globally recognised brand. Join us in creating a positive impact for our guests and the planet, all while working in the charming setting of Oxford.
StudySmarter Expert Advice🤫
We think this is how you could land Front office team member in Oxford
✨Tip Number 1
Get to know the hotel and its unique character! Before your interview, do a bit of research on Hawkwell House and the Accor network. This will help you connect with the team and show that you're genuinely interested in being a part of their culture.
✨Tip Number 2
Practice your greeting and check-in skills! Since first impressions are everything, role-play with a friend or family member to nail that warm welcome. Remember, it’s all about making guests feel at home from the moment they step through the door.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a guest's complaint into a positive outcome. This will demonstrate your service-focused personality and ability to handle challenges with grace.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make your dream job a reality!
We think you need these skills to ace Front office team member in Oxford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share what makes you unique and how you can contribute to our team at Hawkwell House.
Tailor Your Application:Make sure to tailor your application to the Front Office Team Member role. Highlight any relevant experience and skills that match the job description, especially your service-focused personality and communication skills.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Hawkwell House.
How to prepare for a job interview at Accor Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Hawkwell House and the Accor network. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Service Skills
As a Front Office Team Member, exceptional service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a complaint effectively. Highlighting these moments will demonstrate your service-focused personality and problem-solving skills.
✨Practice Common Interview Questions
Anticipate questions related to guest interactions, handling complaints, and upselling hotel services. Practising your responses will help you feel more confident during the interview. Remember, they want to see how you would handle real-life scenarios in their hotel environment.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows that you respect the company and understand the importance of presentation in creating a positive experience for guests.
