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- Tasks: Lead the Front of House team and create extraordinary guest experiences.
- Company: Mercure Oxford Hawkwell House, a charming boutique hotel with character.
- Benefits: Join a fun team, enjoy career growth, and experience a unique stay at the hotel.
- Why this job: Be part of a vibrant team in a picturesque setting while making guests feel special.
- Qualifications: 2-3 years in a similar role, strong leadership, and excellent communication skills.
- Other info: Experience the hotel as a guest to understand our commitment to service.
The predicted salary is between 28800 - 43200 £ per year.
Mercure Oxford Hawkwell House is a picturesque boutique hotel, that occupies three buildings, two of which are 19th century manor houses bursting with character. The hotel is newly refurbished with a décor based on Oxford style vintage fashion. Set amongst 3 acres of private gardens and only 2 miles from Oxford city centre, Mercure Oxford Hawkwell House Hotel is a beautiful country manor in the picturesque village of Iffley.
A total of 77 rooms, all en suite, are divided between two buildings, each with an entirely different character. It's a 10 minute bus ride from the bus stop outside the hotel to the city centre and train station, or a relaxing 35 minute walk along the riverside Thames Path National Trail, which is just steps away from the hotel.
As our next Front Office Manager, you will have an exciting opportunity at Mercure Oxford Hawkwell House Hotel. If you are a talented professional, passionate about creating extraordinary experiences, then this could be the perfect hotel for you.
- Manage the Front of House department and ensure operational excellence for all areas of the hotel.
- Be passionate about guests and delivering great service.
- Have a hands-on approach, be organised and supportive of your team.
- Take initiative and be reactive to situations as they arise, finding suitable solutions and ensuring a positive outcome.
- Be results driven and understand what needs to be done in order to achieve the hotel goals.
- Work duty manager shifts as and when required.
You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests. Understanding things from our guest's perspective is key, so while you are settling into your new role we will arrange a one night stay for you to experience this first hand.
If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Mercure Oxford Hawkwell House is not just a place to spend the night, it’s a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you.
- Experience in a similar role or Supervisor role with 2-3 years experience.
- Strong leadership, interpersonal and training skills.
- Good communication and customer contact skills.
- Results and service oriented with an eye for details.
- Ability to multi-task, work well in stressful & high pressure situations.
- A team player & builder.
- A motivator & self-starter.
- Well presented and professionally groomed at all times.
If you feel you are the right candidate for the role as our Front Office Manager, please click 'apply' now! We’d love to hear from you!
By working at the Mercure Oxford Hawkwell House, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. Must be eligible to live and work in the United Kingdom at the time of application.
Front Office Manager in Oxford employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Oxford
✨Tip Number 1
Get to know the hotel inside out! Before your interview, take a virtual tour or read up on Mercure Oxford Hawkwell House. Understanding its unique character and offerings will help you connect with the team and show your genuine interest.
✨Tip Number 2
Practice your people skills! As a Front Office Manager, you'll be all about creating extraordinary experiences. Role-play common guest scenarios with friends or family to sharpen your responses and ensure you're ready to impress.
✨Tip Number 3
Show off your leadership style! Think of examples from your past roles where you've motivated your team or handled tough situations. This will demonstrate your hands-on approach and ability to drive results, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at Mercure Oxford Hawkwell House. Don’t miss out on this opportunity!
We think you need these skills to ace Front Office Manager in Oxford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see how passionate you are about creating extraordinary experiences for our guests.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the Front Office Manager role. We love seeing how your skills align with what we’re looking for!
Be Authentic: Don’t be afraid to show your personality in your application. We’re looking for someone with authentic style and a warm way with people, so let that come across in your writing!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board with our fun team!
How to prepare for a job interview at Accor Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Mercure Oxford Hawkwell House. Familiarise yourself with its history, unique features, and the services it offers. This will not only show your genuine interest but also help you tailor your answers to align with the hotel's values and guest experience.
✨Showcase Your Leadership Skills
As a Front Office Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive atmosphere, as this is crucial for delivering excellent customer service.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you handle stressful situations or unexpected challenges. Think of specific instances where you took initiative to find solutions. This will illustrate your proactive approach and ability to ensure a positive outcome for guests and the team.
✨Emphasise Guest-Centric Mindset
Understanding things from the guest's perspective is vital. Prepare to share how you’ve gone above and beyond to enhance guest experiences in previous roles. This will resonate well with the hotel's commitment to creating extraordinary experiences for its guests.
