At a Glance
- Tasks: Welcome guests and provide friendly, professional service in our F&B outlets.
- Company: Join a global hotel brand committed to responsible hospitality.
- Benefits: 28 holiday days, employee discounts, learning programmes, and growth opportunities.
- Other info: Enjoy a friendly work environment with opportunities to grow globally.
- Why this job: Be part of a team that creates memorable experiences for guests and colleagues.
- Qualifications: Strong communication skills and a customer service mindset are essential.
The predicted salary is between 20000 - 25000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
- Welcoming the guests to our F&B outlets & providing efficient, friendly, and professional service
- Conveying the hotel's image through his/her attitude, professionalism and excellent grooming standards
- Communicating proficiently in English (spoken and written) with guests
- Good knowledge of our products
- Take responsibility for your designated section and station
- Ensuring that the F&B area remains well stocked at all times
- Receiving and processing customers’ payments
- Making sure ingredient labels are visible in all stations
- Maintaining hygienic food service techniques during service
- Cleaning and sanitizing tables
- Taking a positive problem-solving approach to guest problems and concerns
- Actively selling and promoting hotel facilities and services
Qualifications
Required Qualifications:
- High school diploma or equivalent
- Strong communication skills (verbal and written)
- Customer service mindset with a commitment to guest satisfaction
- Ability to work in a fast-paced, team-oriented environment
- Basic mathematical skills for handling payments and transactions
- Knowledge of food safety and hygiene standards
Preferred Qualifications:
- Relevant food and beverage service experience or training
- Certification in food safety or hospitality service
- Proficiency in point-of-sale (POS) systems
- Multilingual abilities
- Experience in an upscale or hotel dining environment
- Strong attention to detail and organizational skills
- Demonstrated ability to upsell and promote services
Additional Information
- Entitle of 28 holiday days (bank holidays included)
- Employee benefit card offering discounted rates in Accor Hotels
- Develop your talent through learning programs
- Free Bonus Breaks Voucher
- Friends & Family Rates
- Opportunity to grow within your property and across the world
- Friendly working Environment
Candidates must have the right to work in the UK
Food and Beverage Team Member in Oxford employer: Accor Hotels
Join a vibrant hotel within the Accor network, where your contributions are valued and opportunities for personal and professional growth abound. With a commitment to responsible hospitality, we foster a friendly work environment that encourages teamwork and creativity, while offering generous benefits such as 28 holiday days, employee discounts, and the chance to develop your skills through tailored learning programmes. Become a Heartist® and make a meaningful impact on our guests and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Team Member in Oxford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in as a Heartist®.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests, it’s crucial to convey warmth and professionalism. Try role-playing with a friend to boost your confidence.
✨Tip Number 3
Show off your customer service mindset! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will highlight your commitment to guest satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Food and Beverage Team Member in Oxford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application for the Food and Beverage Team Member role. Highlight any relevant experience or skills that match the job description, like your customer service mindset or knowledge of food safety.
Keep It Professional:While we love a friendly tone, remember to keep your application professional. Use clear language, check your spelling and grammar, and ensure it reflects the high standards we uphold in our hotel.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Accor Hotels
✨Know Your Menu
Familiarise yourself with the food and beverage offerings at the hotel. Being able to discuss the menu confidently will impress your interviewers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond for a guest, as this aligns perfectly with the hotel's commitment to guest satisfaction.
✨Dress to Impress
Since grooming standards are important, make sure you dress smartly for the interview. A polished appearance reflects your professionalism and shows that you understand the importance of representing the hotel's image.
✨Practice Your Communication
As strong communication skills are essential, practice speaking clearly and confidently. You might even want to rehearse common interview questions with a friend to ensure you convey your thoughts effectively.
