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- Tasks: Lead hotel operations, ensuring exceptional guest experiences and strong commercial performance.
- Company: Join a leading hotel brand known for service excellence and team collaboration.
- Benefits: Enjoy competitive salary, bonus opportunities, free meals, and generous annual leave.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in hotel operations management and a passion for guest satisfaction.
The predicted salary is between 69000 - 69000 £ per year.
Reporting directly to the General Manager, you will play a pivotal role in overseeing the entire hotel operation, including Food & Beverage, Rooms Division, Guest Experience, Theatre, Meetings & Events, and Sales & Marketing. You will lead from the front, ensuring exceptional guest journeys, strong commercial performance and seamless operational delivery across all areas of the hotel. This is a hands‑on leadership role suited to someone who thrives in a fast‑paced, high‑volume environment and is passionate about people, service excellence and driving results.
What You’ll Be Responsible For:
- Leading the day-to-day operation of the hotel and acting as Deputy to the General Manager
- Driving exceptional guest satisfaction and maintaining the highest brand standards
- Managing and developing Heads of Department to build high‑performing, engaged teams
- Supporting revenue growth through operational excellence, sales initiatives and strategic planning
- Overseeing payroll, labour costs, budgets, stock control and financial performance
- Ensuring full compliance with Accor standards, audit requirements, Health & Safety and company procedures
- Collaborating closely with Sales & Marketing to maximise occupancy, events and business opportunities
- Completing Senior Duty Management shifts and responding effectively to operational challenges
About You:
- Previous senior hotel operations management experience within a busy hotel environment
- Strong knowledge of Rooms, F&B and overall hotel operations
- Commercially aware with experience managing budgets, payroll and KPIs
- A confident leader who inspires, coaches and develops teams
- Passionate about delivering memorable guest experiences
- Flexible, proactive and highly organised with excellent communication skills
- Experience within an upscale or lifestyle hotel brand is advantageous
- Organisation and time management skills
- Strong leadership qualities
- Strong communication skills both written and verbal
- Administration and problem solving skills
- Ability to work to deadlines
- Customer focused
- Attention to detail
- Creative
- Driven towards maximising sales and meeting departmental budgets
- Use of OPERA Cloud and Delphi system is preferable
Benefits:
- Two complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each year
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Free meals on duty and access to hotel Gym
- Company pension
- Up to 33 days of annual leave per annum
- 10% Annual Bonus
Salary: £69,000 per annum plus 10% Bonus. The successful candidate must already have eligibility to work in the UK.
Operations Manager employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the hotel and its operations. Understand their brand standards and guest experience strategies. We want you to walk in confidently, ready to discuss how your leadership style aligns with their vision.
✨Tip Number 3
Showcase your achievements! When discussing your past experiences, focus on specific results you’ve driven, like improving guest satisfaction scores or managing budgets effectively. We love seeing numbers that back up your claims!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who thrive in fast-paced environments like yours!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the hospitality industry! In your application, share why you love creating exceptional guest experiences and how that aligns with our values at StudySmarter.
Tailor Your CV: Make sure your CV highlights your relevant experience in hotel operations. We want to see how your previous roles have prepared you for this hands-on leadership position, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Operations Manager role. Be specific about your skills in managing teams and driving results, and don’t forget to mention your familiarity with tools like OPERA Cloud.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Accor Hotels
✨Know Your Hotel Operations Inside Out
Make sure you brush up on all aspects of hotel operations, especially Food & Beverage and Rooms Division. Familiarise yourself with the latest trends in guest experience and operational excellence to show that you're not just a leader, but a knowledgeable one.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your coaching and development skills, as well as how you've inspired others to achieve exceptional results. This role is all about people, so let your passion shine through!
✨Be Ready to Discuss Financial Acumen
Since you'll be managing budgets and payroll, come prepared to discuss your experience with financial performance. Bring specific examples of how you've driven revenue growth or improved cost efficiency in previous roles. Numbers matter, so make them work for you!
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've faced operational challenges and how you tackled them. Be ready to share your thought process and the outcomes. This will show that you're proactive and can handle the fast-paced nature of the job.