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- Tasks: Lead hotel operations, ensuring exceptional guest experiences and strong commercial performance.
- Company: Join a leading hotel brand known for service excellence and team collaboration.
- Benefits: Enjoy competitive salary, bonus opportunities, free meals, and generous annual leave.
- Other info: Dynamic role with opportunities for career growth and development.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in hotel operations management and a passion for guest satisfaction.
The predicted salary is between 69000 - 69000 £ per year.
Reporting directly to the General Manager, you will play a pivotal role in overseeing the entire hotel operation, including Food & Beverage, Rooms Division, Guest Experience, Theatre, Meetings & Events, and Sales & Marketing. You will lead from the front, ensuring exceptional guest journeys, strong commercial performance and seamless operational delivery across all areas of the hotel. This is a hands‑on leadership role suited to someone who thrives in a fast‑paced, high‑volume environment and is passionate about people, service excellence and driving results.
What You’ll Be Responsible For:
- Leading the day-to-day operation of the hotel and acting as Deputy to the General Manager
- Driving exceptional guest satisfaction and maintaining the highest brand standards
- Managing and developing Heads of Department to build high‑performing, engaged teams
- Supporting revenue growth through operational excellence, sales initiatives and strategic planning
- Overseeing payroll, labour costs, budgets, stock control and financial performance
- Ensuring full compliance with Accor standards, audit requirements, Health & Safety and company procedures
- Collaborating closely with Sales & Marketing to maximise occupancy, events and business opportunities
- Completing Senior Duty Management shifts and responding effectively to operational challenges
About You:
- Previous senior hotel operations management experience within a busy hotel environment
- Strong knowledge of Rooms, F&B and overall hotel operations
- Commercially aware with experience managing budgets, payroll and KPIs
- A confident leader who inspires, coaches and develops teams
- Passionate about delivering memorable guest experiences
- Flexible, proactive and highly organised with excellent communication skills
- Experience within an upscale or lifestyle hotel brand is advantageous
- Organisation and time management skills
- Strong leadership qualities
- Strong communication skills both written and verbal
- Administration and problem solving skills
- Ability to work to deadlines
- Customer focused
- Attention to detail
- Creative
- Driven towards maximising sales and meeting departmental budgets
- Use of OPERA Cloud and Delphi system is preferable
Benefits:
- Two complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each year
- Employee benefit card offering discounted rates in Accor Hotels worldwide
- Free meals on duty and access to hotel Gym
- Company pension
- Up to 33 days of annual leave per annum
- 10% Annual Bonus
Salary: £69,000 per annum plus 10% Bonus. The successful candidate must already have eligibility to work in the UK.
Operations Manager employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hotel industry, attend events, and engage with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Manager role.
✨Tip Number 2
Prepare for interviews by researching the hotel and its operations. Understand their brand standards and guest experience strategies. We want you to walk in confidently, showing that you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you’ve developed teams and driven results in previous roles. We believe that demonstrating your passion for service excellence will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team. Let’s make it happen!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Manager role. Highlight your previous hotel operations management experience and any specific achievements in guest satisfaction or team leadership.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional guest experiences and how your leadership style aligns with our values at StudySmarter.
Showcase Your Commercial Awareness: In your application, demonstrate your understanding of managing budgets, payroll, and KPIs. We want to see how you've driven revenue growth in past roles and how you plan to do the same with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Accor Hotels
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its brand standards, guest experience philosophy, and recent news or changes. This will show your genuine interest and help you align your answers with their values.
✨Showcase Your Leadership Style
As an Operations Manager, your leadership skills are crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you inspire and develop others. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Demonstrate Financial Acumen
Since managing budgets and financial performance is key, brush up on your knowledge of financial metrics relevant to hotel operations. Be prepared to discuss how you've previously driven revenue growth and managed costs effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential operational challenges a hotel might face and how you would address them. This will highlight your proactive approach and ability to think on your feet.