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- Tasks: Manage guest check-ins, check-outs, and financial tasks at the hotel.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth.
- Why this job: Perfect for those who love hospitality and want to make guests feel welcome.
- Qualifications: Must be detail-oriented with strong communication skills and proficiency in software.
- Other info: Ideal for night owls or early risers looking for a dynamic work environment.
We are recruiting for a Nights & Days hotel receptionist to perform end-of-day accounting tasks and overnight/daytime front desk duties. They assist late-night guests, process check-ins and check-outs, and address other customer requests. They also audit, reconcile, and balance daily financial activities. Night auditors often work for hotels, inns, and similar establishments.
In the role, you will work closely with the hotel's accounts and front desk team to ensure guests are checked in and accounts kept up-to-date. You will answer guest inquiries, book reservations, and update customer accounts and ledgers. You will be expected to maintain a professional and friendly attitude when interacting with hotel customers. Success in this role will be demonstrated by implementing systematic processes to provide a smooth hospitality experience while maintaining accurate financial data.
Job Responsibilities and Duties:- Processes invoices and prepares checkout bills
- Monitors and checks accounting ledger
- Audits financial statement accounts such as receivables and revenues
- Processes discounts and vouchers
- Tracks room availability and occupancy
- Prepares daily reports and summary cash balances
- Proficient in MS Office, PMS, and CRM software
- Outstanding verbal and written communication skills
- Detail-oriented and strong organisational skills
- Strong interpersonal skills
Nights & Days Hotel Receptionist employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nights & Days Hotel Receptionist
✨Tip Number 1
Familiarise yourself with common hotel management software like PMS and CRM systems. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Practice your communication skills, especially in handling guest inquiries and complaints. Role-playing different scenarios with a friend can help you feel more confident and prepared for real-life situations.
✨Tip Number 3
Research the specific hotel you’re applying to. Understanding their values, services, and customer base will allow you to tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Highlight any previous experience in customer service or hospitality roles during your discussions. Sharing specific examples of how you handled challenging situations can demonstrate your capability and readiness for the role.
We think you need these skills to ace Nights & Days Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles involving front desk duties or financial tasks. Emphasise your proficiency in MS Office and any hotel management software you've used.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and attention to detail. Mention specific examples of how you've successfully handled guest inquiries or managed financial records in previous roles.
Highlight Relevant Skills: In your application, clearly outline your communication skills and organisational abilities. Provide examples of how these skills have contributed to a positive guest experience or efficient financial management in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Nights & Days hotel receptionist.
How to prepare for a job interview at Accor Hotels
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Nights & Days hotel receptionist. Familiarise yourself with tasks like processing invoices, auditing financial statements, and handling guest inquiries. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As a receptionist, you'll need to interact with guests regularly. Prepare examples of how you've effectively communicated in previous roles. Highlight your verbal and written skills, as well as your ability to maintain a friendly and professional attitude.
✨Demonstrate Attention to Detail
This role requires strong organisational skills and attention to detail, especially when managing financial data. Be ready to discuss how you've successfully managed details in past jobs, whether it's through maintaining accurate records or ensuring smooth operations.
✨Familiarise Yourself with Relevant Software
Proficiency in MS Office, PMS, and CRM software is crucial for this position. If you have experience with these tools, be prepared to discuss it. If not, consider doing a bit of research or even a quick tutorial to show your willingness to learn.
