At a Glance
- Tasks: Provide top-notch service to guests, ensuring a smooth and secure night experience.
- Company: Join the stylish Novotel Liverpool City Centre in the heart of Liverpool.
- Benefits: Enjoy flexible shifts, competitive pay, and a vibrant work environment.
- Other info: Perfect for students seeking flexible hours and valuable work experience.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Customer service experience is a plus; passion for hospitality is essential.
The predicted salary is between 22000 - 26000 € per year.
Company Description
Situated in the historic city of Liverpool, the Novotel Liverpool City Centre is a stylish 4-star hotel located in the heart of the city, placing you next to some of the UK's best sporting, musical, and commercial attractions. Just a stone's throw away, you can experience art and history at the Albert Docks, or visit the city's nightlife scene down at Cavern Walks or try one of many award-winning restaurants. Novotel is a great choice for both families and business workers looking to escape. Guests can relax and enjoy a delicious meal in our stylish Ropewalks bar and restaurant, which serves freshly cooked local and international cuisine as well as separate choices for kids. Why not unwind in the bar where we serve a full array of drinks. The hotel boasts ten spacious meeting rooms with facilities to suit different needs. We also have a separate welcome area where you can gather before moving to your meeting room, making this an ideal place for your business needs.
Job Description
Shift pattern: 9 PM - 7 AM - 4 days on / 4 days off
The Nights All Round Team Member welcomes all guests and takes care of them from arrival through to departure. They contribute to guest satisfaction by providing high-quality services with a warm and friendly approach. They ensure a smooth and secure environment for all the guests during the night.
Responsibilities
- Provide efficient, friendly and professional service to all guests.
- Lead by example when attending to guest requests.
- Show efficiency in constantly striving to provide Total Customer Satisfaction.
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
- Maintain communication channels between hotel guests and all hotel departments both verbally and in writing as required.
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transferring all calls to relevant departments responding to requests quickly and efficiently.
- Document accurately all internal and guest messages. Distribute according to specified hotel procedure.
- Assist, as required, to screen calls for reservations. Ensure accurate, up-to-date information is given.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors.
- Take food and drink orders from customers and prepare drinks.
- Bar restocking.
- Doing room service.
- Assisting on the closure of the bar and paperwork procedures required.
- Setting up of the conference rooms and preparing the breakout areas for the events.
- Setting up for breakfast service.
- Working closely with Conference and Front Office Departments to exceed our Guests' expectations.
Qualifications
Work Experience: Previous experience in a customer-facing role is an advantage. Previous experience in Food.
Night team member - Multi Skilled employer: Accor Hotels
At Novotel Liverpool City Centre, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and guest satisfaction. Our night team members enjoy flexible shift patterns, competitive benefits, and opportunities for personal and professional growth in a stylish 4-star hotel located in the heart of Liverpool, surrounded by cultural attractions and a lively nightlife. Join us to be part of a dedicated team that strives for excellence while providing memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night team member - Multi Skilled
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Novotel Liverpool. Familiarise yourself with their services and vibe. This will help you show genuine interest and make a great impression.
✨Tip Number 2
Practice your customer service skills! Since this role is all about guest satisfaction, think of examples from your past experiences where you went above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Dress the part! Even though it’s a night shift, looking smart and professional can set the right tone. It shows you’re serious about the role and ready to represent Novotel well.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and the company there, making it easier for you to tailor your approach.
We think you need these skills to ace Night team member - Multi Skilled
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the hotel. A friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Night Team Member position. Highlight any relevant experience you have in customer service or hospitality, and connect it back to how it will help us provide top-notch service to our guests.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the information you need about the role and our company there, making it super easy for you to get started.
How to prepare for a job interview at Accor Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Novotel Liverpool City Centre. Familiarise yourself with their services, facilities, and the local attractions. This will not only show your genuine interest in the role but also help you answer questions about how you can contribute to guest satisfaction.
✨Showcase Your Customer Service Skills
As a Night Team Member, you'll be interacting with guests regularly. Prepare examples from your past experiences where you've provided excellent customer service. Think of situations where you went above and beyond to ensure a positive experience for customers, as this will resonate well with the interviewers.
✨Demonstrate Your Team Spirit
This role requires collaboration with various departments. Be ready to discuss how you've worked effectively in a team before. Highlight any experiences where you supported colleagues or contributed to a positive team environment, as this will show that you're a great fit for their culture.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think about how you would respond to common challenges faced during night shifts, such as managing guest complaints or ensuring security. Practising these scenarios will help you feel more confident during the interview.
