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- Tasks: Welcome guests, manage night audits, and ensure exceptional service during night shifts.
- Company: Join the IBIS Budget Whitechapel, part of the global Accor network.
- Benefits: Earn £14.44/hour, enjoy free hotel stays, discounts, and delicious meals.
- Why this job: Make memorable moments for guests while growing your skills in hospitality.
- Qualifications: Customer service focus, multitasking ability, and a positive attitude required.
- Other info: Flexible night shifts with opportunities for career growth across 5000 hotels.
The predicted salary is between 11 - 16 £ per hour.
Our mission at IBIS Budget Whitechapel is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! Ready to discover more? Get in touch with us. We would love to hear from you.
By working at the IBIS Budget Whitechapel you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Salary - £14.44/hour
Fixed Term Maternity Cover for 6 months - Working 3 nights a week (23.4 hours a week).
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
- Talent gym access
- Stylish and functional uniform provided
- Delicious complimentary meals on duty prepared by our creative chefs
- Discounted hotel rates all over the world in Accor Hotels
- Grow your skills and learn more through our Apprenticeship
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Our objective is simple: make you grow and give you the spark to unleash your personality (all benefits subject to availability and T&C).
As our next Night Auditor, you…
- Are the ‘face of IBIS Budget Whitechapel’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Be responsible for the reception desk and processing of night audit and nightly reports
- Assist security with monitoring building security
- Aid in the operations for the day team to ensure exceptional service is provided around the clock
- Work the unique night shifts at our hotel from 11pm to 7.18am
- Keep tables and service areas clean and tidy as per procedure manual.
- Take responsibility for your designated section and station.
- Any other reasonable request as required by your Supervisor or Hotel Management.
- Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
What we are looking for:
- A self-starter with the ability to work unsupervised.
- A can do attitude for multitasking.
- Flexible to work 5 days a week on a rotation basis from Monday to Sunday.
- Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
- A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on.
- Night Audit experience is highly regarded as this role will provide a great career path into other areas of operations or finance.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Night Team Member (Maternity Cover) employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Team Member (Maternity Cover)
✨Tip Number 1
Get to know the company! Before your interview, check out IBIS Budget Whitechapel's vibe and values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! As a Night Team Member, you'll be the face of the hotel during the night. Think about how you can create memorable experiences for guests and be ready to share examples of how you've done this before.
✨Tip Number 3
Be prepared for those unique night shifts! Make sure you’re ready to discuss your flexibility and ability to work unsupervised. Highlight any previous experience you have with night shifts or similar roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Accor family. Don’t miss out on this opportunity!
We think you need these skills to ace Night Team Member (Maternity Cover)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Night Team Member role. Highlight any relevant experience, especially in customer service or night audit roles, and connect it back to how you can enhance our guests' experiences.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and we can’t wait to hear from you. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Accor Hotels
✨Know the Company
Before your interview, take some time to research IBIS Budget Whitechapel and the Accor network. Understand their mission to create memorable moments for guests and think about how you can contribute to that goal. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Night Team Member, you'll be the face of the hotel during the night shifts. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to ensure a guest's satisfaction, as this will highlight your ability to create memorable experiences.
✨Demonstrate Flexibility and Initiative
The job requires a self-starter who can multitask and work unsupervised. Be ready to discuss times when you've had to adapt quickly to changing circumstances or take the initiative to solve problems. This will show that you're the right fit for the dynamic environment of a hotel.
✨Prepare for Night Audit Questions
Since night audit experience is highly regarded, brush up on any relevant knowledge you have about processing nightly reports and front office transactions. Be prepared to answer questions about how you would handle the audit process and ensure accuracy in reporting, as this is crucial for the role.
