At a Glance
- Tasks: Assist with night audits, ensure guest satisfaction, and maintain hotel operations.
- Company: Join a global leader in hospitality with over 5000 hotels worldwide.
- Benefits: Enjoy free night stays, discounts at restaurants, and continuous learning opportunities.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Previous hotel experience, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 22000 - 25000 £ per year.
Benefits
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
Responsibilities
- Assist the Night Supervisor with the night audit process
- Conduct Night Auditor duties whilst on shift
- Perform routine maintenance checks on the network and system audit controls
- Ensure that staff on duty are well groomed and promote morale through encouragement of teamwork, and a positive attitude
- Investigate security breaches, completing relevant forms and advising relevant authorities using the correct legal process
- Handle disruptive guests and ensure their discreet removal from the property if needed
- Responsible for all other departments in the absence of their respective managers for the duration of the night time operation
- Enforce policies and procedures in order to achieve superior levels of service
- Attend and conduct monthly operation meetings to review, monitor and upgrade the performance of the department through dissemination of information, explaining new directions, policies and procedures, standard operating procedures (SOP’s) and training initiatives
- Ensure that all specified diaries and reports are maintained in an accurate and up to date manner
- Handle all complaints promptly and efficiently, ensuring follow up to determine the source of the complaint and resolution of the problem
- Be available at all times for guest queries
- Ensure the hotel is operating efficiently and according to hotel policy
- Ensure all staff are on duty and in proper uniform. Liaise with the department heads/supervisors for replacement of any absent staff
- Ensure all public areas, outlets and the Front Office areas are clean at all times
- Monitor occupancy to obtain maximum yield
- Maintain guest history and use for all bookings as appropriate
- Convey all complaints and apparent problems to the appropriate department head
- Carry out a complete handover to the next shift
- Issue floats and keys in accordance with SOP’s
- Ensure all basic Liquor Licensing Laws are adhered to
- Check all areas for general maintenance requirements
- Apply full knowledge of fire procedures and take control in the case of fire
Qualifications
- Previous experience in a night auditor role, within a Hotel environment
- An energetic and proactive approach to providing 5 star service
- A meticulous and methodical approach to processing all tasks
- An effective communicator
- Proficiency with Microsoft Office programs particularly Excel
- Experience with a Hotel Property Management System (PMS) preferably Opera
- Ability to remain calm and professional under pressure in a busy fast-paced environment
Night Receptionist employer: Accor Hotels
As a Night Receptionist at Accor, you will be part of a dynamic team that values personal growth and well-being, offering free night stays in UK hotels and generous discounts at our restaurants. Our inclusive work culture encourages continuous learning through the Accor Academy, while providing limitless opportunities across 5000 hotels worldwide, making it an exceptional place for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Accor. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get an interview, let your unique self shine through. Remember, they want someone who fits into their team and brings that spark to the night shift.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle disruptive guests or security breaches. Practising these scenarios will help you feel more confident during the interview.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, so don’t miss out!
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Night Owl Skills:When applying for the Night Receptionist role, highlight any previous experience you have in night shifts or similar roles. We want to see how you thrive during those late hours and keep things running smoothly!
Be Personable and Professional:In your application, let your personality shine through! We’re looking for someone who can handle guests with a smile, even when things get a bit hectic. Share examples of how you've provided top-notch service in the past.
Detail is Key:Make sure to pay attention to detail in your written application. Whether it’s your CV or cover letter, we love seeing a meticulous approach. This role requires keeping accurate records and handling complaints, so show us you’ve got that covered!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do!
How to prepare for a job interview at Accor Hotels
✨Know Your Night Audit Basics
Make sure you brush up on the night audit process and any relevant software like Opera. Being able to discuss your previous experience with these tasks will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled difficult guests or resolved complaints in the past. This role is all about providing top-notch service, so demonstrating your ability to stay calm and professional under pressure is key.
✨Dress to Impress
Even though it's a night shift, first impressions matter! Dress smartly and ensure you look well-groomed. It reflects your understanding of the hospitality industry and sets a positive tone for the interview.
✨Ask Thoughtful Questions
Prepare some questions about the hotel's operations, team dynamics, or training opportunities. This shows your genuine interest in the role and helps you gauge if the hotel is the right fit for you.
