At a Glance
- Tasks: Ensure smooth hotel operations overnight while providing excellent guest service.
- Company: Join the iconic Fairmont St. Andrews, a luxury 5-star hotel in Scotland.
- Benefits: Enjoy free meals, staff discounts, gym access, and a hassle-free commute.
- Other info: Be part of a dynamic team with regular socials and career growth opportunities.
- Why this job: Perfect for night owls who love problem-solving and delivering outstanding guest experiences.
- Qualifications: Confident communicator with strong attention to detail and problem-solving skills.
The predicted salary is between 20000 - 25000 £ per year.
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf. Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Are you someone who thrives when the world is sleeping? Do you enjoy working independently, solving problems, and ensuring everything runs smoothly behind the scenes? We’re looking for a Night Front Office Agent to join our Front Office team at Fairmont St Andrews. This is a unique role combining guest service, operations and financial accuracy, helping ensure the hotel runs seamlessly overnight while preparing everything for the day ahead. Working overnight, you’ll be the main point of contact for guests, support the smooth running of the hotel, and complete essential end-of-day financial processes.
What you’ll be doing:
- Provide operational assistance during the night in the absence of other Departmental Colleagues/Managers in order to ensure seamless delivery of quality service to the standard experienced during the day.
- Completing the end-of-day audit processes across our Property Management and Point of Sale systems.
- Acting as the main point of contact for guest queries, late arrivals and early departures.
- Preparing guest accounts and ensuring all financial transactions are accurate.
- Carrying out regular security checks across the property to ensure guest and staff safety.
- Handling calls, reservations enquiries and guest requests during the night.
- Supporting other departments where needed to ensure exceptional service at all times.
Qualifications:
- A confident and professional communicator.
- Someone who enjoys working independently and taking ownership of their role.
- Strong attention to detail, particularly when working with figures and reports.
- Excellent problem-solving skills and the ability to stay calm under pressure.
- A passion for delivering outstanding guest experiences.
What is in it for you:
- Hassle-Free Commute – Enjoy our complimentary staff shuttle service to and from St Andrews.
- Fuel for Your Day – Free, delicious meals in our dedicated staff canteen.
- Savour the Savings – 50% off dining in all of our Food & Beverage outlets.
- Relax & Recharge – Special employee rates on spa treatments and green fees.
- Stay Active – Free access to our state-of-the-art gym and pool facilities.
- Work Hard, Play Hard – Regular team socials and staff events to celebrate your success.
Night Front Office Agent employer: Accor Hotels
Fairmont St Andrews is an exceptional employer, offering a unique opportunity to work in one of Scotland's most prestigious 5-star luxury hotels. With a strong focus on employee well-being, we provide benefits such as complimentary meals, staff shuttle services, and access to top-notch leisure facilities, all within a supportive and dynamic work culture that encourages personal growth and team camaraderie. Join us to be part of a dedicated team that values excellence and creates memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Office Agent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on that perfect Night Front Office Agent role at Fairmont St Andrews.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest service and problem-solving. Think about scenarios where you’ve had to stay calm under pressure – they love that stuff!
✨Tip Number 3
Show your passion for delivering outstanding guest experiences! When you get the chance to chat with hiring managers, share your enthusiasm for the hospitality industry and how you can contribute to the Fairmont St Andrews team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Fairmont St Andrews family.
We think you need these skills to ace Night Front Office Agent
Some tips for your application 🫡
Show Your Night Owl Side:Since this role is all about thriving when the world is sleeping, make sure to highlight any experience you have working night shifts or in similar environments. We want to see how you shine in those quiet hours!
Be Detail-Oriented:Attention to detail is key for a Night Front Office Agent. When you’re filling out your application, mention specific examples where your keen eye for detail made a difference, especially with financial processes or guest interactions.
Communicate Like a Pro:As the main point of contact for guests during the night, strong communication skills are a must. Use your application to showcase your ability to handle queries and solve problems effectively, even when the pressure is on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on your progress. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Accor Hotels
✨Know the Hotel Inside Out
Before your interview, take some time to research Fairmont St Andrews. Familiarise yourself with its history, services, and unique offerings. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Problem-Solving Skills
As a Night Front Office Agent, you'll need to handle various situations independently. Prepare examples from your past experiences where you've successfully solved problems or managed guest queries. This will demonstrate your ability to stay calm under pressure.
✨Highlight Attention to Detail
Since the role involves financial accuracy and end-of-day audits, be ready to discuss how you ensure precision in your work. Bring up specific instances where your attention to detail made a difference, especially when dealing with figures or reports.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Be prepared to talk about how you interact with guests and colleagues, especially during night shifts. Share examples of how you've maintained professionalism and clarity in your communications, even in challenging situations.
