At a Glance
- Tasks: Create memorable experiences for guests and handle requests with a smile.
- Company: Join the vibrant team at Hyde London City, where positivity is key.
- Benefits: Enjoy up to 28 days holiday, health perks, and discounts across brands.
- Other info: Flexible shifts and opportunities for personal growth await you.
- Why this job: Be part of a fun, fast-growing brand while making guests feel special.
- Qualifications: A friendly attitude is essential; experience is a bonus but not required.
The predicted salary is between 22000 - 26000 £ per year.
We are on the lookout for a so‑positive‑it’s‑infectious Night Front Desk Agent to join us at Hyde London City. Offering a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.
Responsibilities
- Create a memorable, effortless Hyde experience for our guests, making sure they feel special and eager to come back for more.
- Handle any phone calls and guest requests that may arise during the shift.
- Hit the right notes by ensuring we're rocking guest billing, transactions and reception float.
- Watch over guests and their belongings and report any maintenance issues to the right crew and ensure they get fixed.
- Stay in the loop with other departments and staff to keep things running smoothly and guests happy.
Qualifications
- It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
- Previous hotel (or similar) experience is great, but it's not a must-have for us - if you're eager to learn we can teach you what you need to know.
- If you’re familiar with Opera or a similar front desk operating system that would be a big advantage.
- You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required.
- Your humble and open to ideas. We leave our egos at the door and help get it done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of something bigger and have fun along the way.
Benefits
- Up to 28 days holidays (inclusive of bank holidays), pension and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
- Treat yourself with lots of retail & hospitality perks through our partners.
- Enjoy an experience stay at Hyde and a meal for two after your discovery period.
- Goes without saying, but we’ll feed you during your shift.
- Extra time off to volunteer with one of our partner charities.
- Cycle to work scheme.
- The chance to make your mark in a fast-growing Brand.
- Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work.
- Excellent discounts across the entire Ennismore and Accor family of brands.
Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential.
Night Front Desk Agent (Full Time/Part Time) employer: Accor Hotels
At Hyde London City, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and encouraged to grow. With flexible working hours, generous holiday allowances, and a commitment to employee wellbeing, we offer a supportive environment that empowers you to thrive both personally and professionally. Join us for the opportunity to make a meaningful impact in a fast-growing brand while enjoying unique perks and experiences that make every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk Agent (Full Time/Part Time)
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hyde London City’s social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Night Front Desk Agent, you'll be interacting with guests all night long. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Be ready to showcase your flexibility! Since the role requires working various shifts, be prepared to discuss your availability and willingness to adapt. Highlighting your eagerness to jump in wherever needed can really set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Night Front Desk Agent (Full Time/Part Time)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off that infectious positivity we’re after.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Night Front Desk Agent role. Mention any relevant experience or your eagerness to learn – we love a can-do attitude!
Show Your Passion for Hospitality:In your application, express why you’re excited about working in hospitality and how you can create memorable experiences for our guests. We’re all about making people feel special, so share your thoughts on that!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us at Hyde London City.
How to prepare for a job interview at Accor Hotels
✨Show Your Positive Attitude
Since the role is all about being friendly and helpful, make sure to showcase your positive attitude during the interview. Smile, maintain eye contact, and express enthusiasm for the position. This will help you connect with the interviewer and demonstrate that you embody the spirit of the Hyde experience.
✨Know the Company Culture
Do a bit of homework on Hyde London City and its values. Understand their commitment to creating memorable experiences for guests. Mention specific aspects of their culture that resonate with you, and explain how you can contribute to that environment. This shows you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various guest situations. Think of examples from your past experiences or even hypothetical scenarios where you can demonstrate your problem-solving skills and ability to stay calm under pressure. This will highlight your readiness for the fast-paced nature of the job.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, training opportunities, or how they measure success in this role. This not only shows your interest but also gives you insight into whether the company is the right fit for you.
