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- Tasks: Ensure guests have a fantastic experience during the night shift.
- Company: Join Accor, a global leader in responsible hospitality with over 5,600 hotels worldwide.
- Benefits: Enjoy exclusive perks, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a passionate team creating memorable experiences for guests and colleagues.
- Qualifications: A positive attitude and eagerness to learn are essential; previous experience is a bonus.
- Other info: Fluency in English and computing skills are preferred; diversity and inclusion are core values.
The predicted salary is between 24000 - 36000 £ per year.
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, your colleagues, and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist.
- You make sure our guest experience never flags, even at night! Whatever\’s needed, you treat our guests as individuals, make them feel welcome, and their stay special – the Hox way.
- Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
- Work with all our teams to make sure we\’re always busy, and help our Night Manager with any overbooking levels.
- Answer phones, sort out requests, and handle any issues that might arise, involving the team as needed – you\’re the one-stop-shop for our guests to turn to.
- It\’s all about attitude for us, someone who enjoys being helpful to others and isn\’t easily flustered – since there\’s a smaller team working at night, confidence and the ability to work independently are key.
- Previous hotel (or similar) experience is great, but it\’s not a must-have for us – if you\’re eager to learn, we can teach you what you need to know.
- You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – you’re all about creating memorable experiences for others, whether guests or colleagues.
- You’re not precious. We leave our egos at the door and help get things done.
- You’re up for doing things differently and trying (almost) everything once.
- You want to be part of a team that works hard, supports each other, and has fun along the way.
Experience is an asset.
Fluency in English and Computing.
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
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Night Auditor employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the specific hotel brand's values and culture. Since Accor emphasises a unique personality for each of its brands, understanding their ethos will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your customer service skills in real-time scenarios. During any interactions, whether in person or over the phone, demonstrate your ability to handle guest requests and issues calmly and efficiently, as this is crucial for a Night Auditor role.
✨Tip Number 3
Network with current employees or alumni who have worked at Accor. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare to discuss your adaptability and problem-solving skills. The Night Auditor position requires handling unexpected situations, so be ready to share examples of how you've successfully navigated challenges in previous roles.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Accor is looking for in a Night Auditor. Pay attention to the key responsibilities and qualifications, and think about how your skills align with them.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the Night Auditor position. Emphasise any customer service experience or roles where you worked independently, as these are crucial for this job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your eagerness to create memorable experiences for guests. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Accor Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for creating memorable experiences during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles or situations.
✨Demonstrate Your Problem-Solving Skills
As a Night Auditor, you'll need to handle various issues that may arise. Prepare to discuss past experiences where you successfully resolved problems, showcasing your ability to think on your feet and remain calm under pressure.
✨Highlight Your Team Spirit
Accor values teamwork, even during night shifts. Be ready to talk about how you've collaborated with others in previous jobs, and emphasise your willingness to support your colleagues and contribute to a positive work environment.
✨Be Yourself
Accor is looking for individuals who can be authentic and bring their true selves to work. Don't hesitate to share your personality during the interview; it will help you stand out and show that you're a good fit for their culture.
