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- Tasks: Assist guests, manage communications, and ensure smooth night operations.
- Company: Accor is a global leader in hospitality with over 5,600 hotels across 110 countries.
- Benefits: Enjoy training, discounts on stays, meals on duty, and a supportive work environment.
- Why this job: Join a passionate team where you can grow, innovate, and make a real impact.
- Qualifications: Must speak English, be open-minded, and have previous Front Office experience.
- Other info: Become a Heartist and embrace a career filled with heart and hospitality.
The predicted salary is between 24000 - 36000 £ per year.
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you will be able to truly find yourself; they all share a common ambition: to keep innovating and challenging the status quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be truly yourself. It will be a supportive place to grow, to fulfil your potential, discover other professions, and pursue career opportunities in your hotel, in other hospitality environments, in your country, or anywhere in the world! You will enjoy exclusive benefits specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you do with us, regardless of your profession, will offer a deep sense of meaning, creating lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.
Job Description:
- Attend to all guests promptly and efficiently in a professional manner.
- Update details of regular guests using Guest History.
- Action all diary events, flags, and specials.
- Manage guest mail, messages, and parcels promptly.
- Liaise with Housekeeping regarding rooms and lost property.
- Be aware of daily worksheet and ensure its use.
- Ensure accuracy of account postings and produce necessary paperwork.
- Perform a cashiering balance at the end of shifts.
- Maintain security procedures according to policy.
- Report safety hazards.
- Handle complaints promptly and efficiently.
- Participate in meetings and training sessions.
- Perform any other duties requested by the Front Office Manager.
- Provide a proper welcome to callers and guests.
- Complete audit tasks as specified by the Night Auditor's checklist.
- Answer incoming calls promptly.
- Distribute reports.
- Handle cash and credit transactions with related paperwork.
- Assist staff inquiries and seek help if needed.
- Process wake-up calls.
- Pass on shift handovers accurately.
- Report any shift inconsistencies to the Front Office Manager.
- Follow grooming, performance, conduct, health, safety, and emergency procedures as per policies.
- Perform other duties within competence, including conference setup and PA cleaning when required.
Qualifications:
- English speaking.
- Open-minded with the ability to work with diverse cultures and backgrounds.
- Problem-solving skills and follow-up capability.
- Proactive, versatile, guest-oriented, ambitious.
- Previous experience in Front Office.
- Good listening skills.
Additional Information:
- Training and development programs.
- Discount card for worldwide Accor hotels.
- Complimentary stays in UK hotels (Bonus Breaks - T&C apply).
- Meals on duty.
- Uniforms and dry cleaning.
- Recommend a friend scheme.
- Employee Advisory Service.
- Discounts at shops and partner hotels (Europcar, Merlin Entertainment, etc.).
Night Audit employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Audit
✨Tip Number 1
Familiarise yourself with the Accor Group and its various brands. Understanding their unique cultures and values will help you align your approach during interviews and discussions, showcasing your genuine interest in becoming a Heartist.
✨Tip Number 2
Highlight any previous experience in Front Office roles or customer service. Be ready to share specific examples of how you've handled guest complaints or managed high-pressure situations, as this will demonstrate your problem-solving skills and guest-oriented mindset.
✨Tip Number 3
Prepare to discuss your ability to work with diverse cultures and backgrounds. Since hospitality is all about connecting with people, sharing experiences that showcase your open-mindedness and adaptability will set you apart from other candidates.
✨Tip Number 4
Be proactive in asking questions during your interview. Inquire about the team dynamics, training opportunities, and how the hotel supports its staff in achieving their career goals. This shows your ambition and eagerness to grow within the company.
We think you need these skills to ace Night Audit
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Audit position at Accor. Familiarise yourself with the job description and think about how your skills and experiences align with their requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in front office roles or hospitality. Emphasise your problem-solving skills, guest-oriented attitude, and any previous experience that showcases your ability to work in diverse environments.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Accor's values. Mention specific examples from your past experiences that demonstrate your suitability for the Night Audit role and your commitment to providing excellent service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Accor Hotels
✨Show Your Passion for Hospitality
Accor values individuals who are passionate about hospitality. During the interview, share your experiences that highlight your love for helping others and creating memorable experiences for guests.
✨Demonstrate Problem-Solving Skills
As a Night Audit, you'll face various challenges. Prepare examples of past situations where you successfully resolved issues or handled complaints efficiently, showcasing your proactive approach.
✨Familiarise Yourself with Guest History Management
Understanding how to manage guest history is crucial for this role. Brush up on how to update and utilise guest information effectively, as this will likely come up during your interview.
✨Emphasise Teamwork and Communication
Accor promotes a supportive team environment. Be ready to discuss how you've collaborated with colleagues in previous roles and how you communicate effectively, especially in a diverse workplace.
