Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure a seamless overnight experience for guests while managing front desk operations.
- Company: Fairmont Palliser is Calgary's premier hotel, known for its elegance and exceptional service.
- Benefits: Enjoy employee discounts, learning opportunities, and the chance to grow within a global brand.
- Why this job: Join a diverse team and make a difference in hospitality while developing your skills.
- Qualifications: Previous front desk experience is a plus; must be available for overnight shifts.
- Other info: Be part of a company committed to diversity and inclusion in the workplace.
Centrally located in downtown Calgary, Fairmont Palliser is the city’s premier, landmark hotel. With 407 elegantly appointed guest rooms, Fairmont Palliser is truly the place to be. Join us in delivering the iconic Calgary experience.
As a Night Agent at Fairmont Palliser, you will play a critical role in ensuring a seamless overnight experience for our guests while upholding the brand’s commitment to exceptional service. Your responsibilities include:
- Completing the night audit and overseeing all overnight front desk operations with professionalism and efficiency.
- Upholding Fairmont Palliser and Front Office core standards at all times.
- Contributing to guest loyalty by consistently exceeding expectations and delivering warm, personalized service.
- Ensuring the smooth and efficient operation of the Front Desk during overnight hours.
- Handling guest comments and complaints professionally, ensuring appropriate follow-up and communication with colleagues and leadership.
- Staying informed on room rates, seasonal offers, packages, and promotions.
- Managing pre-arrival tasks, including blocking rooms for special requests, VIPs, and loyalty members.
- Greeting and registering guests warmly and efficiently, ensuring all procedures are followed to enhance guest satisfaction.
- Issuing room keys while maintaining strict adherence to security protocols.
- Handling guest departures professionally, including express checkout and encouraging return visits.
- Responding to guest inquiries promptly and accurately.
- Accurately counting and balancing your cash float and night audit at the end of each shift.
- Maintaining clear and concise communication with team members and leadership during shift handovers.
- Ensuring guest and colleague safety by maintaining knowledge of emergency and evacuation procedures, including operation of the fire panel.
- Attending regular Front Office meetings and training sessions.
- Delivering consistently superior guest service throughout all stages of the guest journey—pre-arrival, arrival, stay, and departure.
- Performing other duties as assigned.
Qualifications:
- Previous Front Desk experience is an asset.
- Must be available to work overnight shifts.
- Diploma in Hospitality Management or a university degree is considered an asset.
- Proven ability to handle guest concerns with professionalism and efficiency.
- Proficient in hotel property management systems (e.g., Opera, PMS, or similar).
- Basic math and accurate cash-handling skills.
- Personable, professional, and well-presented with excellent communication and interpersonal skills.
- Strong problem-solving skills with keen attention to detail.
- Ability to work independently and remain alert and focused throughout night shifts.
- Strong multitasking and time management capabilities.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Learning Academy.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability program.
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Fairmont Palliser is committed to an employment equity program that includes special measures to achieve diversity among staff. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor.
Night Agent (Part-time) employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Agent (Part-time)
✨Tip Number 1
Familiarise yourself with the Fairmont Palliser's brand values and service standards. Understanding their commitment to exceptional service will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in front desk operations or hospitality roles during your conversations. Sharing specific examples of how you've handled guest concerns can demonstrate your suitability for the Night Agent position.
✨Tip Number 3
Prepare to discuss your availability for overnight shifts and your ability to stay alert during these hours. Employers appreciate candidates who are upfront about their readiness for the demands of the role.
✨Tip Number 4
Research common hotel property management systems like Opera or PMS. Being knowledgeable about these systems can give you an edge, as it shows your readiness to adapt quickly to the tools used at Fairmont Palliser.
We think you need these skills to ace Night Agent (Part-time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Night Agent position. Tailor your application to highlight relevant experience and skills that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous front desk experience, any relevant qualifications in hospitality management, and your ability to handle guest concerns professionally. Use bullet points for clarity and impact.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have provided exceptional service in past roles and how you can contribute to the Fairmont Palliser's commitment to guest satisfaction.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Night Agent role.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Customer Service Skills
As a Night Agent, you'll be the face of the hotel during overnight hours. Be prepared to share examples of how you've handled guest concerns in the past, demonstrating your ability to provide exceptional service and resolve issues efficiently.
✨Familiarise Yourself with Hotel Operations
Understanding the night audit process and front desk operations is crucial. Research Fairmont Palliser's specific procedures and be ready to discuss how you would ensure smooth operations during your shift.
✨Highlight Your Problem-Solving Abilities
The role requires strong problem-solving skills, especially during the quiet hours of the night. Prepare to discuss scenarios where you've successfully navigated challenges or unexpected situations in a previous job.
✨Demonstrate Your Attention to Detail
Accuracy is key in this position, from handling cash to managing guest requests. Be ready to explain how you maintain attention to detail in your work, perhaps by sharing specific examples from your past experiences.
