At a Glance
- Tasks: Supervise front desk operations and ensure exceptional guest experiences.
- Company: Join Accor, a global leader in responsible hospitality with diverse brands.
- Benefits: Enjoy exclusive perks, career growth, and a supportive work environment.
- Other info: Flexible hours and opportunities for personal development in a dynamic setting.
- Why this job: Be part of a passionate team creating memorable experiences for guests.
- Qualifications: Strong interpersonal skills and a positive attitude towards customer service.
The predicted salary is between 24750 - 30250 £ per year.
Company Description
Joinus at Accor, where life pulses with passion!
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
Whileeachbrand hasitsownpersonality, whereyouwillbeable totrulyfindyourself, theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus, youwillbecomea Heartist®, becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare.
Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits, specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus, regardlessofyourprofession, willofferadeepsenseofmeaning, tocreatelasting, memorableandimpactfulexperiencesforyourcustomers, foryourcolleaguesand for theplanet.
- Hospitality is a work of heart
- Join us and become a
- Heartist
Job Description
Job profile
You must be happy workingcustomer facing at all times.
From morning shifts until evening work.
You will be trained to provide a multi-functional service required within Front of House, Bar, Food and Beverage and Housekeeping where applicable.
As a Front Office Multi Skilled Supervisor you will deal with enquiries and room reservations made on the telephone, online or by email.
Receptionists greet and welcome guests on arrival at the hotel; it is important that you make a good first impression - a warm welcome and pleasant atmosphere in the reception area can help to get guests' stay off to the best start.
You will provide excellent counter and table service [when applicable] to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.
- Job responsibilities
- Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
- Takes into account and anticipates guests' needs
- Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution
- Conveys the hotel image
- Have a good knowledge of the Hotel’s facilities.
- Ensures the brand and/or Group's loyalty program ALL is promoted to guests
- You must have a full understanding of the importance of proper Duty Handovers
- Takes part in, organises and supervises guest arrivals and departures that concern his/her team
- Supervises reservations , checks as per Hotel best practice, liaises with Central reservations
- Ensures that guest documentation and information is available and up-to-date
- Ensures that the pricing policy and internal audit procedures are duly applied
- Ensures that information is passed on to other departments as necessary (food and beverage team, technical team etc) and to the other members of the department
- Keeps track of the standard of services delivered, based on guest comments and quality audits
- Motivates and drives the team to attain the department's quantities targets
- Develops employees' motivation and team spirit by creating a good working atmosphere.
- Is involved in recruitment
- Integrates and trains employees, providing support for skills development
- Ensures that employees are well presented (uniforms, personal hygiene etc)
- Helps employees improve their skills and provides support
- Ensure that all monies are accounted for and available for collection and inspection.
You will be accountable for all money at reception whilst on duty (this includes float and all money paid in).
- Ensure that guest security and the Hotel’s security is maintained at all times, reporting anything suspicious to your manager
- Ensure that you have a good knowledge of the Hotel’s policy relating to Health and Safety and Fire Evacuation Procedures.
- In the event of an emergency, Hotel Receptionists have responsibilities such as helping people as they evacuate the building, calling the emergency services, and checking that all guests have reached safety.
- General Assistant [Multi Task role]
- You will provide excellent counter and table service [when applicable] to the hotel’s guests and have complete knowledge of all food and beverage items offered on the menu.
- Maintain close daily communication with the kitchen with regards to orders and special promotions.
- Ensure that designated bar is set up and fully stocked to the required standard [when applicable].
- Maintain the highest standard of food and general hygiene, ensuring that all aspects of Health and Safety are complied with.
- Ensure that till operation procedures are followed and that all security procedures are carried out.
- Ensure that customers receive a courteous, friendly and efficient service at all times.
- Familiarise yourself with clients who use the Hotel frequently and assist the Hotel in attracting more customers.
- Ensure that you assist the management in carrying out the Departmental cleaning program.
- Report any problems that have arisen during the shift to the Hotel General Manager or Senior Person on duty.
- To ensure that you are dressed according to Hotel and Company Standard.
- You must comply with the Hotel’s Customer Care Principles.
- Familiarise yourself with clients who use the Hotel frequently and assist the Hotel in attracting more of the same.
- Assist the Reception team by attending to all operations related to the Front Desk and report any problems that have arisen during the shift.
- To undertake any other reasonable requests as made by the management.
- To attend company training as required.
- Specific Health & Safety
- To take responsibility for the health, safety and welfare of yourself, other staff, guests and visitors who may be impacted by your work activities.
- Comply with and understand the company’s COVID 19 procedures.
- Ensure that while you undertake your role you abide by the Health & Safety at work Act 1974 and safe systems of work appropriate to your role.
- Personal profile
- Personal Qualities
- Be flexible to cover the business needs
- Must have enthusiasm
- Must be punctual and reliable
- Must be adaptable
Skills / Qualities
- Strong sense of ethics
- Autonomous and sense of responsibility,
- Ability to work independently,
- Be self-motivated,
- Positive,
- Good interpersonal skills, guest oriented and service minded,
- Team spirit,
- Good listening skills and ability to anticipate,
- Good presentation and confident speaking skills,
- Fluent in English
- Dynamic,
- Sales oriented,
- Copes well under pressure,
- To be able to follow food hygiene policy requirements,
- To have a good understanding of H&S regulations.
- Special Notice
During the course of duty you will have access to certain information which demands the utmost confidentiality and discretion must be exercised at all times.
Due to the nature of the industry, flexibility in working hours is essential.
Qualifications
- Opera Cloud
- Additional Information
Breakfast shifts will commence from 06:30am, all candidates must ensure they have adequate transportation to arrive on shift in time for this role.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
#J-18808-Ljbffr
Hotel Reception Supervisor in Newcastle upon Tyne employer: Accor Hotels
Accor Hotels is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of London. With competitive pay and opportunities for personal and professional growth, employees are encouraged to thrive in a supportive environment that prioritises guest satisfaction and teamwork. Join us to be part of a dynamic team where your contributions directly enhance the hospitality experience.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Reception Supervisor in Newcastle upon Tyne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Accor Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Accor Hotels
Don't be shy about reaching out to Accor Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Reception Supervisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Accor Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Accor Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
