Food & Beverage Manager in Newcastle upon Tyne

We are looking to recruit a highly motivated and experienced Food and Beverage Manager who is professional with high standards, along with an excellent knowledge of food and beverage. As Food and Beverage Manager you will support the Deputy General Manager in all day to day operations, ensuring the smooth running of this hotel, with a very strong focus on food and beverage operations. Responsible for departmental costs, stock control, this is a "hands-on" role which requires the applicant to be focused on excellent customer care.

Key Responsibilities

• Oversee all functions, weddings and events are run smoothly and efficiently.
• Cover Duty Manager shifts, including breakfast, depending on business requirements.
• Providing a friendly, courteous and professional service at all times.
• Manage and provide direction to all Food and Beverage employees during shifts.
• Ensure each customer receives impeccable service.
• Contributing to the creation of new food and drink offerings.
• Delegating tasks and checking their execution.
• Ensure a highly customer focused environment, by building a focused team in all areas of the hotel.
• Possessing a depth beverage knowledge such as wines, cocktails and spirits.
• Supervise the set up and breakdown of the outlets and meeting event spaces.
• Undertake monthly stock takes and overseeing and ordering of stock.
• Responsible for H&S, FSA requirements, Allergy Laws and Hygiene ratings.

What you will be doing

• Lead, mentor and train the Food & Beverage Operations team.
• Ensure Food & Beverage relevant brand standards are maintained.
• Strategize on new products and service offerings.
• Create unforgettable experiences for our guests.

Employee Benefits

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies and the opportunity to earn qualifications while you work.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.

Qualifications Must haves

• Proven experience a similar MICE lead hotel property upward of three star.
• You must have a strong food and beverage management background.
• A very high level of personal presentation is essential within this position.
• Excellent customer focus with outstanding interpersonal and communication skills with guests & staff.
• The ability to motivate and inspire the team to exceed customer expectations.

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve.
• Have a real flair and passion for service and working with quality products and interesting menus.
• Personality combined with the ability to engage everyone around you and build long-term rapport with both the guests and your colleagues.
• Enthusiastic, quick thinking and welcoming personality.
• A great knowledge of food and drinks.
• Ability to mentor and supervise junior staff.
• Ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
• Detail oriented and drives standards.
• Possess a positive attitude and a desire to learn.
• Ability to meet deadlines and work under pressure.
• Friendly, courteous and helpful with excellent communication skills.
• Motivated to go the extra mile for guests and colleagues.
• Use of own initiative with willingness to go above and beyond in supporting the wider Hotel team.

Benefits

• Complimentary uniform.
• Complimentary meals whilst on duty.
• Complimentary employee car parking.
• Complimentary onsite gym.
• 28 days annual leave (including bank holidays).
• Professional development opportunities at all levels.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.