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- Tasks: Join us as a Multi-Skilled Front Desk/Nights professional, providing top-notch customer service and managing front desk operations.
- Company: Ibis Budget Hounslow aims to create memorable moments for guests with a focus on connection and growth.
- Benefits: Enjoy free night stays, 50% restaurant discounts, and access to global hotel rates and perks.
- Why this job: Be part of a supportive team, gain diverse experiences, and contribute to a more inclusive world.
- Qualifications: Strong communication skills, attention to detail, and previous customer-facing experience are essential.
- Other info: Flexible shifts, including nights and weekends, with opportunities for career advancement across 5000 hotels.
The predicted salary is between 24000 - 36000 £ per year.
Our mission at Ibis Budget Hounslow is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
We are seeking a Multi-Skilled Front Desk/Nights professional to join our team in Hounslow, United Kingdom. As a key member of our front office team, you will be responsible for providing exceptional customer service during night shifts while managing various front desk operations and night audit tasks.
Responsibilities:
- Warmly greet and welcome guests, ensuring a positive first impression
- Efficiently handle check-in and check-out procedures, maintaining accuracy at all times
- Respond promptly and professionally to guest enquiries and requests
- Manage room reservations, assignments, and status updates
- Provide information about local attractions, dining options, and transportation in Hounslow and surrounding areas
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction
- Handle telephone calls, emails, and other communications in a timely manner
- Process payments and maintain accurate financial records
- Perform night audit tasks, including balancing accounts and preparing daily reports
- Ensure the lobby and reception area are clean, organised, and presentable throughout the night
- Maintain security awareness and follow established safety procedures
- Set up breakfast and manage snacks and drinks sales as required
- Perform any other ad-hoc duties as assigned
Qualifications:
- Excellent communication and interpersonal skills with a friendly, professional demeanour
- Strong multi-tasking abilities with a keen eye for detail and efficient prioritisation skills
- Proficiency in basic computer applications and Opera Cloud
- Ability to work night shifts and remain alert and composed during late hours
- Previous experience in a customer-facing role, preferably in hospitality
- Basic accounting skills for night audit tasks
- Familiarity with emergency procedures and hotel security protocols
- Knowledge of Hounslow and popular attractions in the surrounding areas
- Flexibility to work various shifts, including weekends and bank holidays
- High school diploma or equivalent; hospitality-related education is advantageous
- Demonstrated ability to provide exceptional customer service in a fast-paced environment
- Strong organisational skills and attention to detail
- Ability to work independently and as part of a team
- Basic food handling knowledge and adherence to food safety standards
Additional Information:
A warm, diverse, and super supportive team ready to share their knowledge and help you thrive. Unique opportunities to shadow other departments, giving you the full hotel experience and fast-tracking your career. Access to exclusive Accor benefits, discounts at hotels worldwide and much more.
Ready to join our team? Apply now and you might soon be our new colleague at the front desk!
Multi-Skilled Front Desk/Nights (F/M/X) employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Skilled Front Desk/Nights (F/M/X)
✨Tip Number 1
Familiarise yourself with the local area, especially Hounslow. Knowing popular attractions and dining options will not only help you answer guest queries but also show your enthusiasm for the role during interviews.
✨Tip Number 2
Highlight any previous experience in customer service, particularly in hospitality. Be ready to share specific examples of how you've handled challenging situations or provided exceptional service to guests.
✨Tip Number 3
Demonstrate your ability to multitask effectively. During the interview, discuss scenarios where you've successfully managed multiple responsibilities at once, as this is crucial for a front desk role.
✨Tip Number 4
Show your willingness to learn and grow within the company. Mention your interest in the Accor Academy and how you plan to take advantage of the training opportunities available to enhance your skills.
We think you need these skills to ace Multi-Skilled Front Desk/Nights (F/M/X)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Multi-Skilled Front Desk/Nights position. Tailor your application to highlight relevant experiences.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in hospitality. Emphasise skills like communication, multi-tasking, and attention to detail that are crucial for this role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Ibis Budget Hounslow and how your skills align with their mission of creating memorable moments for guests.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Customer Service Skills
As a Multi-Skilled Front Desk professional, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully handled guest enquiries or resolved issues, demonstrating your friendly and professional demeanour.
✨Familiarise Yourself with Hounslow
Knowledge of local attractions and dining options can set you apart from other candidates. Research popular spots in Hounslow and be ready to discuss them during the interview, showing your enthusiasm for helping guests explore the area.
✨Demonstrate Your Multi-Tasking Abilities
The role requires strong multi-tasking skills, especially during night shifts. Be prepared to discuss how you prioritise tasks and manage time effectively in a fast-paced environment, perhaps by sharing specific scenarios from previous jobs.
✨Highlight Your Flexibility and Team Spirit
Working various shifts, including nights and weekends, is part of the job. Emphasise your flexibility and willingness to adapt, as well as your ability to work both independently and as part of a team, which is essential for maintaining a supportive work environment.
