Multi site hotel conference and events coordinator

Company Description

Join us at Accor, where life pulses with passion! As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

Fully flexible working across 3-4 days a week within our fantastic sales department across both Ibis and Novotel in Southampton. Part-time working up to 24 hours per week! Working on site within our sales department here in Southampton.

Duties

• Have up-to-date knowledge of rates, packages and operational details of the hotel to handle site inspections with the hotel’s client base.
• Keep an updated Product Knowledge master manual for the Sales and Marketing department.
• Assist in telemarketing for new clients and define their potential to the business.
• Assist in planning sales calls for the Sales Manager.
• Maintain the Sales and Marketing database.
• Organise the recording system for all incoming and outgoing correspondence.
• Assist the Sales Manager in the production of proposals, letter typing, mail-outs and outgoing communication material when possible.
• Assist in the dispatch and collection of Sales and Marketing correspondence within the Hotel.
• Assist the Sales Manager with research, competitive analysis, and compilation of monthly Sales/Marketing reports.
• Assist the Sales Manager with specified projects relating to internal/external promotions.
• Take minutes of meetings that are Sales and Marketing related.
• Handle all incoming telephone calls and follow through using own initiative.
• Assist in the distribution of materials when required e.g. hotel brochures, sales kits for external promotions.

Talent & Culture Responsibilities

• Assist the Sales Management Team in establishing ongoing On Job Training Programs within the department to meet Brand and Service Standards, using Department Procedure Manuals as a base for all service procedures training.
• Effectively use guest feedback to improve product and service delivery.
• Openly communicate with staff ensuring clarity and understanding.

Systems & Procedures

• Log and inform your Manager of any system problems and suggest improvements to enhance existing systems and procedures.
• Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual, and Accor Policy Manuals.
• Complete all duties and ensure a concise handover.

Customer Relations

• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests, striving for Total Customer Satisfaction.
• Take initiative to ensure that interactions with customers (internal or external) are positive and productive, and call the Manager on Duty if difficulties arise.
• Work together with trust so that colleagues and management meet the goals of the department/Hotel.
• Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
• Be a “salesperson” by actively selling special promotions and facilities available within the Hotel.
• Implement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.

Qualifications

Your experience and skills include:

• Excellent interpersonal and communication skills.
• Ability to prioritise work in an environment with multiple interests.
• Ability to handle complex and confidential information with discretion.
• Competency using a variety of computer software.

Additional Information

• Take responsibility to ensure all required tasks are completed accurately and within given time frames.
• Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.
• Abide by Accor policy on EEO and Harassment in the workplace.
• Ensure wherever possible that employees are provided with a workplace free of discrimination, harassment and victimisation.
• Follow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.
• Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
• Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.