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- Tasks: Manage daily operations of two hotels, ensuring exceptional guest experiences and efficient staff coordination.
- Company: Join Novotel and ibis Brussels City Centre, family-friendly hotels in the heart of Brussels with modern amenities.
- Benefits: Enjoy a competitive salary, performance bonuses, meal vouchers, and discounts at Accor hotels.
- Why this job: Be part of a dynamic team, enhance guest satisfaction, and lead a diverse workforce in a vibrant city.
- Qualifications: Fluent in English, French, and Dutch; 2+ years in hotel operations management; strong leadership skills required.
- Other info: Embrace sustainability and innovation while working in a stylish environment close to major attractions.
The predicted salary is between 36000 - 60000 £ per year.
Novotel Brussels City Centre is a family-friendly hotel located in the heart of Brussels, overlooking Saint Catherine's church. The hotel is known for its natural light, minimalist design, and proximity to major attractions like the Grand Place. It offers modern amenities, a stylish GourmetBar, indoor swimming pool and fitness centre, and modular meeting rooms with daylight. The ibis Brussels City Centre is very close to all major highlights, which makes the hotel an ideal spot to relax after a busy day in the city. Our rooms have everything you will ever need during your stay, from our comfortable SweetBeds to a bathroom with shower to free WiFi.
The operations manager will oversee the daily operations of both Novotel Brussels City Centre (217 rooms, about 70 employees) and ibis Brussels City Centre (236 rooms, about 50 employees). He/she ensures the smooth execution of daily functions, coordinating between departments to deliver a consistent guest experience. In contrast, the general manager takes a broader leadership role, overseeing long-term business strategy, revenue growth, and high-level financial decisions. The operations manager implements the GM’s vision on a practical level. By optimising workflows, handling staffing challenges, and managing costs, they ensure the hotel runs efficiently while keeping guest satisfaction high.
Key Responsibilities:- Guest Experience: Ensure guests receive exceptional service from check-in to check-out. Implement improvements in service quality to enhance occupancy rates and encourage repeat bookings.
- Staff Supervision (about 120 employees): Oversee key departments, including the front desk, housekeeping, F&B and maintenance. Ensure employees are trained, motivated, and working efficiently.
- Budget Management: Manage budgets effectively, balancing cost control with maintaining high-quality services. Ensure every dollar spent contributes to profitability.
- Technology Integration: Leverage automated booking systems, AI-driven customer service, and data analytics tools to improve operational efficiency and guest satisfaction.
- Compliance & Safety: Ensure the hotel meets industry regulations, health and safety standards, and environmental guidelines. Focus on sustainability and energy efficiency to meet modern consumer expectations.
- Adaptation to Industry Trends: Continuously optimize internal processes and leverage data-driven insights to remain competitive in the hospitality industry.
- Leadership & Team Management: Oversee staff across various departments, maintain morale, and ensure efficiency in daily operations. Foster a positive work culture to enhance guest service and reduce employee turnover.
- Financial Acumen: Manage budgets, control costs, and monitor revenue streams to maintain profitability. Make data-driven decisions to optimize expenses.
- Guest Experience & Service Excellence: Ensure a seamless guest journey from check-in to check-out. Maintain high service standards, handle complaints, and respond to guest feedback.
- Problem-Solving & Crisis Management: Address overbookings, staffing shortages, and other disruptions with effective solutions.
- Technology & Data Proficiency: Utilize hotel management software, analytics tools, and automation to streamline processes and enhance the guest experience, IT-savvy to be able to assist staff with minor technical issues.
- Regulatory & Compliance Knowledge: Understand health and safety laws, labor regulations, and environmental guidelines to keep the hotel compliant and avoid legal risks.
- Fluent (spoken and written) in the following languages: EN, FR, NL
- Proven experience (minimum 2 years in an HOD role) in hotel operations management, experience as a front office manager is a plus
- Strong leadership and team management skills
- Knowledge of financial management and budgeting
- Proficiency in hotel management software (OperaCloud) and data analytics tools
- IT-savvy
- Knowledge of industry regulations and compliance standards
- Market-competitive salary
- Performance bonus, based on achieved objectives
- 13th month salary
- 100% coverage of public transport
- Meal vouchers €8/worked day
- Benefits and reduced rates in Accor hotels and partners
Multi-property Operations Manager (F/M/X) employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-property Operations Manager (F/M/X)
✨Tip Number 1
Familiarise yourself with the specific operations of both Novotel and ibis hotels. Understanding their unique offerings and guest expectations will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former employees of the hotels. They can provide valuable insights into the company culture and operational challenges, which can be beneficial when discussing your fit for the role.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlighting your ability to foster a positive work environment will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, especially regarding technology integration and sustainability practices. Being knowledgeable about these topics will set you apart as a forward-thinking candidate.
We think you need these skills to ace Multi-property Operations Manager (F/M/X)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel operations management, particularly in leadership roles. Emphasise your skills in team management, financial acumen, and guest service excellence, as these are crucial for the Multi-property Operations Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention specific experiences where you improved guest satisfaction or managed budgets effectively, aligning your achievements with the key responsibilities outlined in the job description.
Highlight Language Proficiency: Since fluency in English, French, and Dutch is required, make sure to clearly state your language skills in both your CV and cover letter. Provide examples of how you've used these languages in a professional setting, especially in guest interactions or team management.
Showcase Technology Skills: Detail your proficiency with hotel management software and data analytics tools in your application. Mention any specific systems you've used, like OperaCloud, and how you've leveraged technology to enhance operational efficiency and guest experiences.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Leadership Skills
As a Multi-property Operations Manager, you'll be overseeing a large team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any initiatives you've implemented that improved team morale or efficiency.
✨Demonstrate Financial Acumen
Since budget management is a key responsibility, come ready to discuss your experience with financial oversight. Prepare to share specific examples of how you've managed budgets effectively, controlled costs, and made data-driven decisions to enhance profitability.
✨Emphasise Guest Experience Focus
The role requires ensuring exceptional guest service. Be ready to talk about your approach to enhancing guest experiences, handling complaints, and implementing service improvements. Share any metrics or feedback that demonstrate your success in this area.
✨Familiarise Yourself with Technology
With technology integration being crucial, make sure you understand the hotel management software and analytics tools mentioned in the job description. Discuss your experience with similar systems and how you've used technology to improve operational efficiency and guest satisfaction.
